Business & Technology Analyst (0081769)

University of Hawaii•Honolulu, HI

21h

About The Position

The Business & Technology Analyst oversees and participates throughout the project life cycle, from requirements gathering through deployment and operational phases. The role assesses, designs, develops, and implements solutions that meet business requirements and follow best practices for application and database services and support. It evaluates project constraints, identifies alternatives and risks, and develops or improves procedures, processes, and software and systems designs. The analyst gathers and documents business requirements, translates them into functional requirements, leads requirements analysis and validation, and serves as a liaison between business users, technical teams, University stakeholders, and external vendors. The role develops project plans and technical specifications, coordinates user acceptance testing, manages project scope and risks, troubleshoots issues, and helps ensure solutions meet administrative needs. The position also supports information systems and business process improvements, ensures compliance with Information Technology Services security policies and data governance requirements, and works with ITS resources or vendors to resolve application, database, server, and desktop application issues. It collaborates across the University of Hawai‘i system and implements University IT Services directives, recommendations, and best practices. Other duties may be assigned.

Requirements

A pertinent bachelor's degree in Management Information Systems, Business Administration, or a related field, plus 3 years of progressively responsible professional IT experience in project management, application support, system administration, and/or system integration; 2 years of that experience must be comparable in scope and complexity to the next lower University of Hawai‘i broadband payband, or an equivalent combination of education and professional experience.
Considerable working knowledge of project management, application support, system administration, and/or system integration, including pertinent standard and evolving IT concepts, principles, and methodologies.
Considerable working knowledge of technology, systems, hardware, and software associated with applications, interfaces, databases, and network/infrastructure considerations.
Ability to recognize intricate problems, determine causes using reasoning and logic, and evaluate, integrate, and implement practical and thorough solutions effectively and promptly.
Ability to comprehend, interpret, and implement administrative directives and guidance to align IT operations with organizational standards and industry best practices.
Ability to communicate information and ideas clearly and accurately in writing and verbally, including through reports and other materials.
Ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, team members, and individuals.
For applicable supervisory work, ability to lead subordinates, manage work priorities and projects, and manage employee relations.
Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements.
Demonstrated experience implementing and maintaining IT best practices, standards, and governance.
Ability to maintain effective stakeholder relationships and accomplish tasks in a timely and positive manner.
Ability to meet deadlines and work outside normally scheduled hours as needed, including day, night, weekend, and/or holiday hours as directed.

Nice To Haves

Working knowledge of project management Software Development Life Cycle (SDLC) methodologies.
Knowledge of infrastructure, network, and server requirements in support of applications.
Project Management Professional (PMP) certification.
Strong knowledge of integration frameworks and methodologies.
Experience analyzing and documenting complex data flows and system endpoints.
Experience with report-writing tools and/or generating queries for reporting and data extracts.

Responsibilities

Oversee and actively participate throughout the project life cycle, from understanding requirements through deployment and operational phases.
Assess, design, develop, and implement solutions that meet business requirements and follow best practices for application and database services and support.
Evaluate project constraints, identify alternatives, mitigate risks, and re-engineer processes.
Create, maintain, and enhance procedures, processes, and designs for software and systems.
Identify and evaluate integration considerations and determine impacts on other University systems; recommend solutions and alternatives based on best practices.
Develop detailed project plans that include scope, objectives, testing scenarios, deliverables, and resource requirements.
Gather and document business requirements with end users and stakeholders, considering applicable laws, rules, regulations, and collective bargaining agreements.
Translate high-level business and user requirements into appropriately detailed functional requirements for project teams.
Lead requirements analysis and verification, ensuring requirements are complete, concise, comprehensible, traceable, feasible, verifiable, and compliant with established standards.
Serve as a liaison between business users and technical teams to align business goals with technical designs and data workflows.
Lead requirements validation to confirm that proposed solutions meet organizational needs and objectives.
Partner with University stakeholders, IT teams, department heads, and external vendors to gather requirements, define technical specifications, and ensure solutions meet administrative needs.
Coordinate and administer end-user acceptance testing, validate results, and follow up on issue resolution.
Assist with the development, implementation, and improvement of information systems and processes.
Identify project risks and obstacles, develop mitigation strategies, and adapt plans as needed.
Manage adherence to project scope and escalate deviations for feasibility assessment.
Troubleshoot issues and implement solutions to maintain project momentum.
Ensure compliance with ITS Information Security Office policies and initiatives, including data governance requirements.
Work with teams to evaluate and establish technology-enabled business transformation and streamlined processes in accordance with best practices.
Work with ITS resources and/or vendors to resolve issues involving desktop and business applications, databases, or servers.
Collaborate with colleagues across the UH system on strategies, emerging technologies, best practices, and service improvements.
Follow and implement directives and guidance from University of Hawai‘i System Information Technology Services, and ensure recommendations are consistently adopted and enforced.
Stay informed about University of Hawai‘i System Information Technology Services recommendations and take timely action as needed.
Perform other duties as assigned.