Business Technical Support Analyst
About The Position
The primary mission of the CVRI, the largest organized research unit on the San Francisco campus, is to promote fundamental and clinical research on the cardiovascular and pulmonary systems and to provide opportunities for postdoctoral training in these fields. With over 400 faculty, staff, and fellows, the CVRI is comprised of faculty from a variety of departments. This position offers technical support to approximately 400 faculty and staff who use PC and Macintosh computers. The primary functions of this position are workstation installation and maintenance, application server installation and maintenance, maintaining functional integrity of the LAN and connections with the campus network, hardware and software installations and maintenance, troubleshooting, setup, upgrading and configuration of computers, managing Active Directory accounts, and supporting connections to the hospital information system (APEX). The position also supports and backs up Windows and Unix Based servers and manages Screen Connect remote software.
Requirements
- Bachelor’s degree in related area; and/or equivalent experience/training
- Minimum 1 year of related experience
- Demonstrated technical skills and knowledge of Macintosh and PC hardware, servers, peripherals, and software
- Proven ability to install, configure, and upgrade desktop systems
- Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate
- Ability to set up and install programs
- Ability to diagnose problems and determine if they are hardware, software, or network and coordinate solutions
- Excellent communication skills and ability to instruct/train users
- Server file sharing, Application management
- Active Directory
Responsibilities
- Set up, install, and configure new and transferred PC and Macintosh computers and peripherals, as well as laptop hardware installations for a variety of Macs including internal battery, memory, cache, RAM, and ethernet cards.
- Install, maintain, and troubleshoot networked Macintosh and PC hardware and software, including ethernet and Airport IEEE 802.11 wireless connections and configuring.
- Diagnose hardware repair needs, schedule and coordinate repairs with vendors to resolve problems.
- Maintain current equipment and software license inventory and network documentation.
- Ensure hardware and software meets all UCSF security requirements.
- Install PC & Macintosh operating systems, including upgrades and re-installations as needed.
- Install and configure application software: FileMaker Pro, Office 2008 and 2010 (Excel, Word, PowerPoint), Eudora & Now Up-to-Date, Sophos and Symantec virus checking programs, Retrospect clients.
- Install and verify UCSF’s Security suite for all users' computers.
- Install software for campus online systems (OLPPS, STOR).
- Install printer drivers.
- Assist in local and wide area networking functions.
- Diagnose and resolve problems.
- Submit work requests and coordinate with Enterprise Network.
- Troubleshoot and maintain VPN software.
- Report network and server problems to ENS and the Medical Center IT support and help resolve issues.
- Attend daily CVRI IT meetings.
- Configure and maintain servers for backup (Retrospect), databases, file sharing servers, and application servers.
- BigFix installation and BigFix console management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
