Business Technical Services Analyst I
About The Position
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize FISs’ revenue while providing Business Technical Support until closure. Learn to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple projects/long term development projects and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
Requirements
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor’s degree in Finance, Accounting, Information Technology, or Business Administration
- Typically, Minimum 0 - 2 Years Relevant Exp
- Ability to read COBOL and Visual Basic for Applications
- Strong knowledge of MS Excel and the rest of the MS Office Suite
- Knowledge of XML, restful APIs, Postman, and Service Now
- Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows
- Specifically in relation to credit card Terms and Pricing.
- Good knowledge of English, written and verbal
Nice To Haves
- Master's Degree in Finance, Accounting, Information Technology, or Business Administration
- Typically, Minimum 0-2 Years Relevant Exp
- Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation
- Experience in writing and analyzing Prime Licensing code a plus
- Prior Banking Experience
Responsibilities
- Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration.
- Provides technical support to assigned clients and their respective Business Account/Relationship Managers.
- Ensures the client is serviced as per Service Level Agreement in all respects.
- Serves as a single point of governance and technical escalation.
- Identifies revenue generating opportunities.
- Documents requirements and proposes solutions that maximize FISs’ revenue.
- Provides Business Technical Support until closure.
- Establishes a positive rapport with the client(s) to develop and maintain long-term relationships.
- Understands the client's business, their objectives and expectations.
- Acts as go-to person on all aspects of services and support for assigned relationships.
- Assists in the evaluation process of the client's business requirements, effort estimation.
- Guides the client to utilize standard solutions while maximizing revenue.
- Supports higher level analysts on sub-components of major initiatives.
- Converts the client's business requirements into detailed technical specifications.
- Presents technical specifications internally and externally while securing requirement sign-off.
- Identifies critical business impact issues from Service Desk.
- Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation.
- Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects.
- Ensures that code release doesn't negatively impact client operations.
- Takes part in execution of simple projects/long term development projects.
- Revises projects as appropriate to meet changing needs and requirements.
- Occasionally acts as 24x7 first line Service Desk support, as requested.
- Monitors adherence to Service Desk SLAs (Service Level Agreements).
Benefits
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
