Business Technical Services Analyst I

FIS Global•Columbus, GA

1d•Hybrid

About The Position

This position is open for work in the Columbus, GA office. Candidates must currently live locally in the area to be considered. Candidates in Columbus will work a Hybrid work model of up to 3 days in office. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? This role involves maintaining knowledge of an assigned set of clients in terms of their business and their solutions/configuration. It provides technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize FISs’ revenue while providing Business Technical Support until closure.

Requirements

Bachelor's Degree
Relevant Experience or Degree in: Bachelor’s degree in Finance, Accounting, Information Technology, or Business Administration
Typically, Minimum 0 - 2 Years Relevant Exp
Ability to read COBOL and Visual Basic for Applications
Strong knowledge of MS Excel and the rest of the MS Office Suite
Knowledge of XML, restful APIs, Postman, and Service Now
Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows
Specifically in relation to credit card Terms and Pricing.
Good knowledge of English, written and verbal

Nice To Haves

Master's Degree in Finance, Accounting, Information Technology, or Business Administration
Typically, Minimum 0-2 Years Relevant Exp
Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus
Prior Banking Experience

Responsibilities

Establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
Assist in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.
Support higher level analysts on sub-components of major initiatives.
Participate in converting the client's business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
Gain and maintain knowledge of how to identify critical business impact issues from Service Desk.
Assist with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
Participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
Take part in execution of simple projects/long term development projects and learn to revise them as appropriate to meet changing needs and requirements.
Occasionally act as 24x7 first line Service Desk support, as requested, and monitor adherence to Service Desk SLAs (Service Level Agreements).