Technical Business Analyst

Fiserv•Columbus, OH

1d•$90,000 - $158,400•Onsite

About The Position

We are seeking a Technical Business Analyst to facilitate cross-functional collaboration among business teams, project managers, development teams, quality assurance teams, clients, and payment schemes. This role is responsible for gathering, documenting, communicating, and translating business requirements into actionable development tasks. The ideal candidate will possess deep expertise in the financial industry, a strong understanding of application interfaces and end-to-end flows, and the ability to translate regulatory and business changes into clear functional requirements.

Requirements

6+ years’ experience preferably in the financial technology industry, specifically in disputes processing or a related domain.
3+ years’ experience in APIs, including the ability to run API requests in Postman and understand technical flows and system interfaces.
Proven ability to translate business requirements into user stories, use cases, and functional specifications.
Strong understanding of end-to-end application interfacing and dispute lifecycle flows.
Detail-oriented with a strong analytical mindset.
Familiarity with Agile methodologies and experience working in an Agile development environment.
Strong problem-solving skills and the ability to adapt to changing project requirements.
Bachelor’s degree in Business Administration, Computer Science, or a related field.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

Nice To Haves

Experience working directly with clients and payment schemes.
Ability to write Gherkin based acceptance criteria is a huge plus.
Experience in banking software requirements or related financial services platforms.
Familiarity with QA processes, test validation, and traceability between business requirements and test cases.

Responsibilities

Collaborate with business teams, project managers, development teams, and quality assurance teams to gather, analyze, and document business requirements.
Identify key milestone features and dependencies while working closely with multiple development teams.
Write user stories to capture functional changes in dispute processing.
Conduct walkthroughs of proposed changes with development teams and clarify requirements, assumptions, and open questions.
Partner with clients and payment schemes to design new enhancements and ensure regulatory compliance.
Develop use cases, user stories, functional specifications, and requirement documents for developers.
Review requirements with development and testing teams to ensure clear understanding and alignment on project goals.
Define requirements for new collections software and assess existing software for feature gaps.
Map user journeys to test scripts and identify gaps in quality standards.
Validate test results against original requirements.
Convert functional issues found during testing into new or updated requirements as needed.
Provide post-implementation support.
Assist with backlog management.
Use Postman and API knowledge to support analysis, validate technical flows, and better understand system integrations.