Business Systems Program Manager

trane technologies•La Crosse, WI

6d•$90,900 - $164,675•Onsite

About The Position

The Business Systems Program Manager leads continuous improvement initiatives that optimize Prophet 21 (P21), related store technologies, and supporting business processes across the Trane Supply organization. The role serves as a liaison among Supply business teams, Retail Excellence, IT partners, regional stakeholders, and other cross-functional teams to identify opportunities, define requirements, and coordinate system and process improvements that support operational efficiency, revenue growth, and margin performance. The position supports back-office and front-office systems affecting the Parts and Supply field organization, including point-of-sale processes, pricing capabilities, and store technology solutions. Working with business and technical teams, the role designs, implements, and deploys business process improvements aligned with Trane Supply’s strategy, with emphasis on standardization, optimization, and end-user adoption across the Americas. The position is on-site five days a week and requires a valid driver’s license and proof of personal auto insurance.

Requirements

Bachelor’s degree in business, information technology, or a related field.
Proven experience supporting business systems, operational processes, or project coordination in a business, retail, distribution, or field operations environment.
Demonstrated project management, organizational, and leadership skills.
Ability to translate business and operational requirements into effective technology solutions.
Experience coordinating issue resolution across multiple business and technical teams.
Ability to motivate, influence, and collaborate across functions to achieve business goals and drive change.
Strong team orientation and ability to bring people together to develop goals, action plans, and practical solutions in support of operating objectives.
Excellent verbal and written communication skills.
Valid driver’s license and proof of personal auto insurance required.

Nice To Haves

Experience with enterprise business systems and related operational technologies in a distributed or multi-location environment.
Experience with ERP, Prophet 21 (P21) point-of-sale systems, pricing, payment processing, or store technology solutions.
Strong understanding of retail, supply, parts, or branch operations processes and supporting technologies.
Lean or continuous improvement experience.
Field experience.

Responsibilities

Lead and coordinate projects to improve Prophet 21 (P21) functionality, business processes, and operational efficiency across the Supply organization.
Identify, prioritize, and support implementation of system enhancements and process improvements that improve user experience, productivity, customer satisfaction, revenue growth, and margin performance.
Partner with Supply Retail Excellence, Regional Managers, Store Operations, IT teams, and other stakeholders to gather business requirements, define priorities, and ensure solutions align with operational needs and business objectives.
Establish business system and process requirements using Operational Excellence (OpEx) tools and disciplines to help ensure projects deliver measurable business value.
Develop business cases, success metrics, and project plans for strategic initiatives, including quantifying short- and long-term return on investment where applicable.
Support and optimize pricing-related business processes and system capabilities within P21 in partnership with business and technical teams.
Provide business systems leadership for store technology capabilities, including payment processing solutions, peripherals, printing capabilities, and other technologies integrated with or supporting the P21 environment.
Serve as a liaison between Supply and Store Operations and technical teams, including Infrastructure, Network, field support, and other technology resources, to coordinate requirements, issue resolution, technology changes, and deployments.
Coordinate cross-functional resolution of business and technology issues affecting store operations, communicating and addressing impacts, priorities, and business risks.
Provide end-user training, communication, and support on P21 best practices, new features, process changes, and system enhancements.
Lead change management activities to support rollout and adoption of new processes, enhancements, and operational capabilities.
Stay informed about P21 enhancements, technology updates, and industry best practices, and recommend continuous improvement opportunities.
Maintain relationships with regional teams and key stakeholders to identify support, deployment, and training needs and drive alignment across the business.