Manager, Business Systems

TEKsystems • Martinez, CA

4d • $85 - $95 • Hybrid

About The Position

Contra Costa Health is seeking an IT Business Systems Manager to oversee the implementation and support of key business IT systems. These include staff scheduling and timekeeping (UKG), IT service management (ServiceNow), and environmental health inspection systems (Tyler Technologies). The manager will also lead ongoing support for existing business systems such as the document management system (OnBase).

This role oversees analysts responsible for business requirements collection, vendor selection, system implementation, and application support. It is based primarily in Martinez, California, with up to 50% remote work available when project and organizational policies permit. The position is contract-to-hire.

Requirements

• At least four years of experience overseeing a team of analysts supporting large software systems.
• At least three years of healthcare experience or ERP experience in a healthcare setting.
• Experience implementing at least one large vendor software system serving 500 or more users, such as ServiceNow or UKG.
• Vendor management experience, including contract negotiation, performance tracking, and business reviews.
• A bachelor’s degree from an accredited college or university in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field; listed experience or technical certifications may substitute as described in the posting.
• Four years of full-time-equivalent qualifying experience in a healthcare information technology management, supervision, or project management role covering areas such as application support, development/programming, systems analysis, technical support, or network/server administration; alternatively, qualifying clinical systems analysis experience, or qualifying management experience in a public health, healthcare delivery, or academic institution setting. The latter pathway requires one year of direct staff supervision in epidemiology, surveillance, or program evaluation.
• May be required to obtain and maintain vendor-specific certifications for supported applications. A requested certification must be obtained within six months of supervisor notification.

Nice To Haves

• Prior experience with one or more of the systems being implemented or supported is a plus.
• A master’s degree in a listed field may substitute for one year of required experience.

Responsibilities

• Oversee analysts responsible for collecting business requirements, selecting vendors, implementing systems, and providing ongoing application support.
• Plan and implement projects using the IT organization’s project management tools and processes.
• Coordinate system implementation and support with operational leads, clinical leadership, Change Management, Business Intelligence, and other IT teams.
• Track performance metrics for application support.
• Facilitate progress reporting and executive updates.
• Coordinate project meetings, including setting agendas and documenting notes and action items.
• Monitor project impact and track and report results on clinical quality and patient experience metrics.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility and plan terms.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility and plan terms.

What This Job Offers

• Career Level: Manager