Business Systems Manager

Frederik Meijer Gardens & Sculpture Park•Grand Rapids, MI

17h•Onsite

About The Position

Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Manager to lead the strategy, optimization, and evolution of the technology platforms that support our organization. This is a hands-on leadership role at the intersection of business strategy, technology, data, and process improvement. With primary ownership of Salesforce and responsibility across a broader ecosystem of business applications, you’ll partner with leaders throughout the organization to understand how work gets done, identify opportunities to make it better, and translate business needs into scalable technology solutions. You’ll bring the technical depth to understand systems firsthand, the business acumen to see opportunities beyond individual requests, and the leadership skills to build capabilities that support Meijer Gardens now and into the future. Technology should do more than support existing processes: it should help the organization work smarter. The Business Systems Manager will help shape how Meijer Gardens uses technology to improve efficiency, automate processes, strengthen data and reporting, and scale operations. While Salesforce is a core area of ownership, this role is intentionally broader: you’ll work across systems and priorities, support wider IT and Digital Transformation initiatives, and help determine where technology can create the greatest organizational value. You’ll also build and lead a small Business Systems team, establishing the practices, priorities, and capabilities needed to deliver reliable and increasingly sophisticated solutions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, a related field, or an equivalent combination of education and experience.
8+ years of progressive experience in business systems administration, enterprise applications, or advanced IT support.
Strong knowledge of Salesforce architecture, configuration, administration, and best practices.
Demonstrated ability to translate business needs into practical, scalable technology solutions.
Experience identifying and implementing process improvements, automation, and system enhancements.
Strong analytical, problem-solving, communication, and organizational skills.
Experience partnering with stakeholders across multiple business functions.
Leadership experience or demonstrated ability to build, lead, and develop a team.

Nice To Haves

Salesforce Administrator, Advanced Administrator, or related certifications.
Experience with reporting, analytics, dashboard development, and data governance.
Experience with integrations and interconnected business systems.
Experience supporting multiple enterprise applications and balancing competing technology priorities.
Experience leading system implementations, enhancements, or transformation initiatives.

Responsibilities

Own and evolve the strategy, roadmap, governance, and continuous optimization of Salesforce and other assigned business systems.
Identify and drive opportunities for process improvement, automation, scalability, and standardization across the organization.
Partner with business and IT leaders to prioritize technology investments and ensure system capabilities support organizational goals.
Serve as a strategic technology partner to departments across Meijer Gardens, translating operational needs and challenges into effective system solutions.
Gather and analyze business requirements, evaluate processes, and recommend configurations, enhancements, integrations, or other solutions.
Look beyond individual requests to identify root causes, cross-functional opportunities, and solutions that can scale across the organization.
Provide primary leadership and ownership of the Salesforce platform, including architecture, configuration, workflows, flows, objects, validation rules, integrations, and user adoption.
Oversee system enhancements, releases, testing, change control, and ongoing optimization.
Support and develop expertise across additional enterprise applications and broader IT initiatives rather than operating solely within a single platform.
Strengthen data integrity, governance, consistency, and accessibility across business systems.
Oversee dashboards, reporting, and analytics that help leaders make informed, data-driven decisions.
Partner with stakeholders to improve data visibility and promote effective use of organizational information.
Build, lead, coach, and develop a high-performing Business Systems team.
Establish effective operating rhythms, delivery standards, documentation, and system-management best practices.
Manage workload and priorities while developing internal capabilities that reduce dependency on outside resources and strengthen long-term organizational capacity.