Business System Analyst II/III/IV

company•City of Utica, NY

38d•$65,346 - $157,978

About The Position

The Business Systems Analyst is a critical role in delivering products for Lifetime Healthcare Companies. The position collaborates with stakeholders across the organization to understand business objectives and define IT system requirements and specifications for implementing IT system solutions. It serves as a primary interface between business and IT teams, gathering, documenting, and analyzing requirements, with an emphasis on delivering functional and non-functional requirements to solution architects and IT teams. The analyst works with stakeholders to define the scope of work items. This role is part of a cross-functional team working across the enterprise on enterprise services. The posting seeks someone with hands-on back-end software development experience to partner with business stakeholders, solution architects, developers, and Business Systems Analysts on development teams. Responsibilities and scope vary by classification level. Higher levels add research and systems analysis, scope and risk management, recommendations, mentoring, subject-matter expertise, leadership of complex requirements efforts and peer reviews, process improvement, and liaison and negotiation responsibilities. The role requires adherence to company values, conduct, and privacy policies, along with regular and reliable attendance.

Requirements

Associate degree in Information Technology, Computer Science, Engineering, Business, or a related field; in lieu of a degree, relevant work experience may be substituted as specified for each level.
Level II requires three years of relevant work experience; Level III requires five years; Level IV requires seven years.
Basic understanding of business flow diagramming tools such as data flow diagrams, UML, or capabilities matrices, with higher levels requiring intermediate, advanced, or expert experience.
Demonstrated data and systems analytics skills, with level-specific expectations ranging from basic to advanced.
Experience writing clear, concise, and well-organized requirements or user stories, with expert requirements-writing experience required at Level IV.
Understanding or experience with waterfall or Agile Scrum methodologies; familiarity with automated testing is noted.
Communication, facilitation, elicitation, negotiation, active listening, influence, and teamwork skills.
Advanced knowledge of MS Office at Level I.
Ability to prioritize work and define objectives effectively, with minimal supervision at Level I.
Critical-thinking and analytical skills.
Level II requires basic SQL skills to execute queries, interpret data, and read procedural code; Level III requires intermediate SQL skills; Level IV requires advanced SQL skills.
Intermediate knowledge of the assigned business, technology, and data domain at Level II.
Advanced understanding of application and data systems and their use within the organization at Level III.
Advanced understanding of common architecture and development best practices at Level III; expert understanding is required at Level IV.
Advanced ability to facilitate and lead Joint Application Requirements (JAR) or similar sessions at Level III.
Advanced Agile and waterfall experience, with Scrum preferred, at Level III.
Expert knowledge of application and data systems and their use in the healthcare industry at Level IV.
Ability to work effectively in a team environment.
Ability to complete work in a traditional office environment under fluorescent lighting, communicate orally, travel across the enterprise, and work in a home office for continuous periods for business continuity.

Nice To Haves

Hands-on experience as a back-end software developer.
Familiarity with automated testing.
Intermediate experience in the health plan or healthcare industry, especially the health insurance value chain and related processes.
Scrum Master, Product Owner, Business Analyst, or Lean Six Sigma Green Belt certification.
Advanced experience writing requirements in formats such as user stories and Gherkin.
Scrum experience.

Responsibilities

Collaborate with stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements, and contribute to documented requirements using the organization’s requirements methodology.
Create functional and non-functional requirements based on stakeholder needs, IT considerations, and recommended best practices.
Develop expertise in the assigned business, application, and data domains.
Conduct or participate in peer reviews of business, stakeholder, and solution requirements.
Define scope as work moves from business stakeholders to development teams through an iterative release process.
Support the company’s mission and values, follow the Corporate Code of Conduct, and maintain privacy in accordance with corporate policies and procedures.
Conduct research and systems analysis needed to deliver IT systems requirements, including requirements related to data and cloud technologies.
Proactively manage scope changes, identify risks, and work with management and development teams to create recovery plans.
Work with business stakeholders to identify the minimum viable product (MVP).
Assess requirements and recommend improvements.
Mentor and train other Business Systems Analysts in practices and products.
Serve as a subject-matter expert in an assigned business area and data domain.
Lead complex projects and work efforts to gather requirements and ensure solutions support business, enterprise, and data strategies.
Lead peer reviews to assess requirements quality and completeness and provide feedback and guidance.
Identify opportunities for process or implementation improvements across the organization and address impediments to products or projects.
Negotiate and act as a liaison among IT resources, business stakeholders, and external vendors or partners; often serve as project spokesperson.
Demonstrate leadership in developing requirements while collaborating with management and architects across the enterprise.
Perform other functions as assigned by management.