Business System Analyst II/III/IV

Excellus BCBS•De Witt, AR

2d•$65,346 - $157,978

About The Position

The Business Systems Analyst is a critical role in delivering products for Lifetime Healthcare Companies. The position collaborates with stakeholders throughout the organization to understand business objectives and define IT system requirements and specifications for implementing IT system solutions. It serves as the primary interface between business and IT teams to gather, document, and analyze requirements, with an emphasis on delivering functional and non-functional requirements to solution architects and IT teams. The analyst collaborates with stakeholders to set the scope of work items. The role is part of a cross-functional team working across the enterprise on enterprise services and calls for hands-on experience as a back-end software developer to partner effectively with business stakeholders, solution architects, developers, and other Business Systems Analysts. Responsibilities and scope vary by classification level. All levels elicit, analyze, specify, and document requirements; develop expertise in assigned business, application, and data domains; participate in peer reviews; and define scope as work moves from business stakeholders to development teams in an iterative release process. Higher levels add research and systems analysis, scope and risk management, mentoring, project leadership, cross-organizational process improvement, and negotiation and liaison responsibilities. The position requires an associate degree in a related field or qualifying relevant work experience, with progressively greater experience and technical expertise for higher levels. The listed compensation ranges are $65,346–$117,622 for Level II, $71,880–$129,384 for Level III, and $87,766–$157,978 for Level IV. Actual salary depends on factors including budget, experience, knowledge, skills, education, and internal equity. Other possible components of the total rewards package include group health and/or dental insurance, a retirement plan, a wellness program, paid time away from work, and paid holidays. Remote work may be possible on a case-by-case basis.

Requirements

Associate degree in Information Technology, Computer Science, Engineering, Business, or a related field, or the specified additional relevant work experience in lieu of a degree.
Basic understanding of business flow diagramming tools such as data flow, UML, or capabilities matrices.
Demonstrated understanding of data and systems analytics skills, at the level appropriate to the classification.
Experience writing clear, concise, and well-organized requirements or user stories, at the level appropriate to the classification.
Understanding or experience with waterfall or Agile Scrum methodologies; familiarity with automated testing is identified as preferred in the Level I and Level II qualifications.
Communication skills including oral presentations, writing, facilitation, elicitation, negotiation, active listening, and influencing positive team dynamics.
Advanced knowledge of MS Office.
Ability to prioritize work components and define objectives effectively without assistance and with minimal supervision.
Critical thinking and analytical approach to providing solutions.
Ability to work effectively in a team environment.
Level II: Three years of relevant work experience; associate degree or three additional years of relevant experience in lieu of the degree; basic SQL skills to execute queries, interpret data, and read procedural code; intermediate knowledge of the assigned business, technology, and data domain; and intermediate skills in data and systems analytics, business flow diagramming, requirements writing, and waterfall or Agile Scrum methodologies.
Level III: Five years of relevant work experience; associate degree or three additional years of relevant experience in lieu of the degree; advanced understanding of application and data systems and common architecture and development best practices; intermediate SQL skills; and advanced requirements writing, JAR or similar session facilitation, business flow diagramming, and experience in Agile and waterfall environments.
Level IV: Seven years of relevant work experience; associate degree or three additional years of relevant experience in lieu of the degree; advanced SQL skills; expert requirements writing and business flow diagramming; advanced data and systems analytics; and expert knowledge of application and data systems in the healthcare industry and common architecture and development best practices.
Ability to complete work in a traditional office environment under fluorescent lighting, communicate orally, travel across the enterprise, and work in a home office for continuous periods for business continuity.

Nice To Haves

Familiarity with automated testing.
Intermediate experience in the health plan or healthcare industry, especially the health insurance value chain and processes.
Scrum Master, Product Owner, Business Analyst, or Lean Six Sigma Green Belt certification.
Advanced requirements writing in multiple formats, including user stories and Gherkin.

Responsibilities

Collaborate with stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements, and contribute to documented requirements using the organization’s requirements methodology.
Create functional and non-functional requirements based on stakeholder requirements, including business, IT, and recommended best practices.
Develop expertise in assigned business, application, and data domains.
Conduct or participate in peer reviews of business, stakeholder, and solution requirements.
Define scope as work moves from business stakeholders to development teams in an iterative release process.
Support Lifetime Healthcare Companies’ mission and values, adhere to the Corporate Code of Conduct, and demonstrate the Lifetime Way values and beliefs.
Maintain privacy of group, member, and agency information in accordance with corporate policies and procedures.
Maintain regular and reliable attendance and perform other functions as assigned by management.
At Level II, conduct research and systems analysis to deliver IT systems requirements, including requirements related to data and cloud technologies.
At Level II, proactively manage scope changes, identify potential risks, and work with management and development teams on recovery plans.
At Level II, work with business stakeholders to identify the minimum viable product (MVP).
At Level III, assess requirements and recommend improvements; mentor and train other Business Systems Analysts I/II in practices and products.
At Level III, serve as a subject matter expert in the assigned business area and data domain, and lead complex requirements efforts to ensure solutions support business, enterprise, and data strategies.
At Level IV, lead peer reviews to assess requirements quality and completeness, providing feedback and guidance.
At Level IV, identify opportunities for process or implementation improvements across the organization and address impediments to products or projects.
At Level IV, negotiate and act as a liaison with IT resources, business stakeholders, and external vendors or partners; often serve as project spokesperson and communicate fluently about all aspects of the work.
At Level IV, serve as a subject matter expert across multiple business areas and data domains, and demonstrate leadership in creating requirements with management and architects across the enterprise.