System Analyst III

Westchester Medical Center • Valhalla, NY

1d

About The Position

The Systems Analyst III is responsible for advanced support and maintenance of Westchester Medical Center systems and applications. The work includes software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. The analyst performs advanced troubleshooting using established tools and protocols and supports and shadows end users to ensure access, functional capability, and performance. The role also includes upgrades, issue troubleshooting, and verification of system availability and performance. An understanding of business requirements across clinical, ancillary, administrative, and financial areas is necessary. As a senior team member and subject matter expert, the analyst documents activities, resolutions, and other outcomes throughout problems and project implementations; coordinates with WMC IT teams; and supports the growth and knowledge of junior team members. The analyst may also assist the team manager with technical problems, projects, and operational oversight and act as backup manager as necessary.

Requirements

• At least 6 years of IT application support and/or data analysis experience.
• Bachelor’s degree in information technology, science, or a related field.
• Knowledge of computer systems and applications used to meet medical data reporting requirements.
• Knowledge of program planning and evaluation techniques.
• Ability to compile, analyze, and interpret medical data and forecast trends.
• Ability to work well with medical professionals.
• Ability to communicate effectively orally and in writing.
• Ability to use spreadsheets, word-processing, calendar, email, and database applications effectively in work assignments.
• Good judgment, initiative, accuracy, and thoroughness.
• Physical condition commensurate with the demands of the position.

Nice To Haves

• Experience in healthcare technology support, including hardware or infrastructure.
• Experience in device management or integration.
• Master’s degree.

Responsibilities

• Support technology systems, infrastructure, interfaces, and peripherals as part of a team.
• Conduct troubleshooting analyses to resolve technical issues and failures.
• Provide proactive and reactive oversight of system and application availability and stability.
• Support stakeholders and end users as needed to maintain system availability.
• Participate in project implementation assignments.
• Coordinate with WMC departments and IT teams on project rollout, site and infrastructure readiness, problem resolution, and end-user support.
• Conduct site surveys and collect and analyze data.
• Develop project plans, dependencies, timelines, and contingencies.
• Document assignment status and provide timely reporting on project status, outcomes, and problems.
• Act as a liaison with end users regarding system access and usage.
• Coordinate with vendors and other outside resources to resolve problems and support system implementation or upgrades.
• Evaluate new reporting requirements and modify existing information systems to meet them.
• Assist the team manager with advanced technical problems, projects, and operational oversight.
• Advise, direct, oversee, and train junior team members as needed.
• Act as backup manager as necessary to ensure continued operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior