System Analyst

Panduit•Tinley Park, IL

1d•Hybrid

About The Position

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Are you a problem-solver who thrives at the intersection of technology, business, and people? Join our team as a Systems Analyst and turn business challenges into smarter systems, streamlined processes, and better experiences. You’ll analyze requirements, solve complex system issues, build insightful reports and dashboards, and partner with IT and cross-functional teams to deliver meaningful solutions. You’ll also help drive innovation through automation, AI, training, and continuous improvement. Ready to turn ideas into impact? Join us and help shape what’s next!

Requirements

Bachelors Degree required or relevant equivalent experience in lieu of degree.
3-5 years of Customer Experience/systems-related experience with demonstrated technical and analytical capability.
True systems/business analyst mindset: investigative, analytical, accountable, and able to perform root-cause analysis.
Advanced Excel/reporting skills (e.g., pivot tables, formulas, large data sets).
Power BI/dashboard capability.
Experience gathering business requirements and translating between business users and technical teams.
Strong documentation and written communication.
CRM/systems experience and ability to learn interconnected applications quickly.
Professionalism and ability to build relationships across functions.
Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.

Responsibilities

Analyze system issues, business impacts, and requirements; coordinate solutions with IT and development teams.
Support system enhancements, process improvements, and CX optimization.
Build and analyze Excel and Power BI reports and dashboards to drive insights and decision-making.
Identify opportunities for automation and AI to improve efficiency and processes.
Design, develop, facilitate, and evaluate training programs using the ADDIE framework.
Develop training materials, job aids, and TWI Job Instruction resources aligned with policies and best practices.
Coordinate and deliver new-hire orientation, instructor-led, virtual, and hands-on training.
Develop and manage learning plans, courses, and records within the LMS.
Conduct training needs assessments and gap analyses to align development with business needs.
Evaluate training effectiveness and recommend improvements based on feedback and performance data.
Partner with leadership and cross-functional teams to support onboarding, career development, and organizational goals.
Mentor employees and coach trainers and team leaders while supporting continuous improvement initiatives.