Business Systems Analyst

City of Toronto•Union, NJ

3d•$89,337 - $132,880•Onsite

About The Position

Toronto Public Health is hiring a Business Systems Analyst to provide senior-level business analysis expertise for the planning, design, development, implementation, administration, and operation of IT systems and applications, as well as related management policies. The role aims to optimize technology use across the division and enhance the client experience. The analyst applies a strong combination of business and technical skills and adapts to a changing technology environment. The position reports to the Senior Systems Integrator, Portfolio Management Services, Information Technology, Toronto Public Health. The analyst provides IT business support, consultation, and coordination to divisional units; evaluates business processes and technology solutions; develops project and procurement documentation; and coordinates work with divisional stakeholders, Technology Services staff, consultants, contractors, vendors, and other partners. The role contributes to project delivery from intake and feasibility assessment through requirements definition, solution design, implementation, testing, quality assurance, and evaluation. The position is based at 61 Front Street W, Toronto, Ontario, and is a 12-month temporary, full-time vacancy. The stated salary range is $89,337 to $132,880, with a Monday-to-Friday schedule of 35 hours per week.

Requirements

Post-secondary education in Computer Science, Computer Engineering, Information Systems, Business Administration, Public Administration, or a related discipline, or an approved equivalent combination of education, training, and experience.
Extensive experience leading stakeholder consultations, workshops, and requirements-gathering activities, including documenting business, functional, technical, and system requirements and developing process models, workflows, use cases, and business requirements documentation.
Extensive experience planning, developing, and executing system, integration, performance, usability, data migration, and user acceptance testing, including test strategies, plans, cases, scripts, defect resolution, and validation against requirements and quality standards.
Considerable experience engaging and facilitating diverse stakeholder groups and building consensus, supported by strong interpersonal, consultation, negotiation, and relationship-management skills.
Considerable experience translating business requirements into logical data structures, business rules, and data models for integration, mapping, conversion, migration, and reporting.
Experience preparing business cases, options analyses, recommendations, and briefing materials for decision-making, project approvals, procurement, and strategic initiatives.
Advanced ability to lead and support business process reviews and continuous improvement using business and systems analysis, solution design, SDLC, data management, and information management principles.
Excellent verbal, written, facilitation, presentation, and negotiation skills, including the ability to communicate complex business and technical information to diverse audiences and senior or executive stakeholders.
Advanced analytical and problem-solving skills, with experience in business process analysis, customer service delivery, information management, and user-centered solution design.
Knowledge of relevant legislation, privacy requirements, cybersecurity principles, and municipal business processes.
Demonstrated ability to manage multiple priorities and concurrent assignments, establish work plans and priorities, develop project documentation and governance processes, and provide leadership and coordination within cross-functional teams.
Ability to analyze healthcare business processes and supporting enterprise healthcare systems, including requirements management, process improvement, stakeholder engagement, data governance, and organizational change, while ensuring legislative, regulatory, and privacy compliance.
Demonstrated ability to ensure data quality, integrity, consistency, traceability, and governance across business processes, information assets, and technology solutions.
Knowledge of public health programs, legislation, and health information management practices.

Nice To Haves

CBAP, PMI-PBA, PMP, or equivalent certification is an asset.

Responsibilities

Implement detailed plans and recommend policies and procedures regarding program-specific requirements.
Provide guidance and functional oversight to project resources, subject matter experts, and stakeholders to support collaboration, quality outcomes, knowledge sharing, and project objectives.
Contribute to and administer an assigned budget, controlling expenditures within approved limitations.
Handle confidential information affecting the division and its resources.
Prepare and present management reports with recommendations for business process, training, and service-standard improvements, including staffing and resource allocation.
Participate in assignments involving IT systems and infrastructure, including systems architecture, infrastructure design, and implementation.
Serve as the first point of contact for IT business support, consultation, and coordination for divisional units.
Document and analyze business processes, system requirements, screens and report layouts, input costs, output levels, data flows, and business process models.
Participate in intake, assessment, requirements gathering, feasibility studies, business analysis, solution design, implementation, quality assurance, and evaluation of capital and operational changes and projects.
Assess business and technical information and evaluate existing and proposed system modifications, including performance, cost-benefit, legislative, maintenance, and optimization considerations; recommend changes.
Study the feasibility of integrating technology and related processes to deliver support services to clients or geographic locations.
Provide specialized design services, technical advice, and expertise to divisional units.
Develop and present concepts, designs, templates, and reports to support recommendations about technology solutions, business methods, processes, staffing, and resource allocation.
Develop or contribute to solution and project artifacts, including product visions, use cases and models, data models, business plans, project plans, work breakdowns, specifications, screen and report mock-ups, and business rules.
Develop purchasing artifacts such as business cases, project charters and plans, RFPs, and RFQs.
Coordinate work between stakeholders and Technology Services support staff concerning investigations, modifications, and improvements to divisional IT systems.
Work with City staff, consultants, and contractors during development and implementation to support quality delivery, control, and compliance with divisional strategic goals and guidelines.
Prepare or help develop test strategies, cases, scripts, and data for system, performance, usability, and acceptance testing; coordinate defect resolution and validate solutions against requirements and quality standards.
Assist stakeholders with project-management tasks and portfolios from inception through completion.
Analyze internal and external service-provider performance for quality, timelines, cost, and completion of required tasks.
Ensure quality assurance and quality control measures are followed in IT design and implementation activities.
Ensure divisional performance objectives comply with established goals for automation and legislative compliance.
Coordinate with divisional and corporate support sections and track compliance with procedures and policies associated with project deliverables.
Lead stakeholder consultations, workshops, and requirements-gathering activities; elicit, analyze, and document business, functional, technical, and system requirements; define current and future processes; and develop process models, workflows, use cases, and requirements documentation.
Plan, develop, and execute system, integration, performance, usability, data migration, and user acceptance testing.
Engage diverse stakeholder groups and build consensus with clients, vendors, partner organizations, and government agencies.
Translate business requirements into logical data structures, business rules, and data models for integration, mapping, conversion, migration, and reporting.
Prepare business cases, options analyses, recommendations, and briefing materials for decisions, approvals, procurement, and strategic initiatives.
Lead and support business process reviews and continuous improvement, applying business and systems analysis, solution design, SDLC, data management, and information management principles.
Manage multiple priorities and concurrent assignments, establish work plans, develop project documentation and governance processes, and provide leadership and coordination to cross-functional teams.
Analyze healthcare business processes and enterprise healthcare systems, supporting requirements management, process improvement, stakeholder engagement, data governance, and organizational change while ensuring legislative, regulatory, and privacy compliance.
Promote data quality, integrity, consistency, traceability, and governance across business processes, information assets, and technology solutions.