Business Systems Analyst
About The Position
The Analyst, Business Systems drives continuous improvement of systems supporting order management, account operations, CRM, and EDI processing across Ubique Group. This salaried exempt role partners with IT and operational leadership to evaluate system performance, identify improvement opportunities, and manage enhancement initiatives from requirements through deployment. The Analyst uses data analysis to identify trends, support business cases, and inform system investment decisions, while exercising independent judgment, influencing cross-functional priorities, and communicating findings and recommendations to senior leadership. The role leads improvements across Salesforce, Manhattan WMS, and EDI systems; manages enhancement projects; analyzes system and operational data; and serves as the primary business-side partner to IT for systems touching orders and accounts. It also leads EDI improvement efforts and user acceptance testing, reports on initiatives and trends to senior leaders, and builds relationships across IT, Sales Operations, Finance, and Supply Chain. The position is fully remote.
Requirements
- At least 2 to 3 years of experience in business systems analysis, sales or commercial operations, or a related field.
- Demonstrated experience supporting or leading system improvement and technology project initiatives in a business analyst or operational capacity.
- Working knowledge of Salesforce and/or Manhattan WMS as a business user, with the ability to evaluate system behavior and communicate findings to technical and non-technical audiences.
- Proficiency in data analysis using Excel or comparable reporting tools, including extracting insights, presenting findings, and building business cases.
- Ability to manage multiple concurrent projects, exercise sound independent judgment, and drive cross-functional alignment without direct authority.
- Strong written and verbal communication skills, including the ability to translate complex system and data findings into actionable recommendations.
- Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred; equivalent combination of education and experience will be considered.
Nice To Haves
- Understanding of EDI order processing from a business perspective; experience identifying transaction failures, mapping issues, or order digest problems and coordinating resolution with IT or third-party providers is preferred.
Responsibilities
- Lead continuous improvement initiatives across Salesforce, Manhattan WMS, and EDI systems by identifying performance gaps, analyzing root causes, and recommending prioritized improvements.
- Manage system enhancement projects from requirements gathering and business case development through testing, deployment, and post-go-live evaluation.
- Analyze system performance, order flow metrics, EDI transaction success rates, and operational KPIs to identify patterns, quantify impacts, and support leadership decisions.
- Serve as the primary business-side partner to IT for systems touching orders and accounts, ensuring business requirements are understood and reflected in system design and configuration.
- Analyze recurring EDI transaction failures, mapping errors, and order digest issues; coordinate fixes with IT and trading partners, validate outcomes, and report progress to the Director, Sales Operations.
- Develop and present regular reports to senior leadership on system improvement initiatives, open IT project items, and operational data trends, recommending actions and following through on decisions.
- Lead user acceptance testing for system changes, including designing test scenarios, coordinating operational participants, evaluating results, and contributing to go-live readiness decisions.
- Build and maintain working relationships across IT, Sales Operations, Finance, and Supply Chain; identify emerging system risks and opportunities and bring forward recommendations.
Benefits
- Medical, dental, and vision benefits available on day one, with no waiting period.
- Company-paid life insurance.
- Employee assistance program.
- 401(k) with company match.
- Employee discount on Ubique Group products.
- Employee-led Ubique Cares engagement activities.
- Free office chair for remote employees.
- Nine paid holidays plus one floating holiday per year.
- Up to 18 accrued PTO days per year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
