Business Systems Analyst (Business Systems Analyst I), Strategic Enrollment Management

CSU Careers•San Bernardino, CA

About The Position

Under the general direction of the Director of Admissions Operations and Systems, the Business Systems Analyst supports the Admissions Department at CSUSB and the Palm Desert Campus. The role performs business systems analysis, functional system support, data validation, testing, documentation, and workflow coordination for admissions-related platforms and processes. The analyst supports Cal State Apply setup and administration, CRM campaign configuration, application-processing workflows, Enrollment Reporting System error resolution, student data updates, admissions database maintenance, reporting, and system quality assurance. The position helps evaluate business-process needs, document system requirements and procedures, support approved system and workflow improvements, and maintain admissions data and processes in accordance with applicable security protocols, campus procedures, and CSU requirements. This is a full-time, non-exempt, probationary position. The academic-year schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the summer schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m. Some evening and weekend work may be required. Employees must reside in California. A valid driver's license and satisfactory background check are required.

Requirements

Equivalent to a bachelor's degree in a related field; relevant education and/or experience demonstrating the required knowledge and abilities may substitute year-for-year.
General knowledge of business systems process-analysis principles and concepts, technology applications, and project management.
Strong organizational and time-management skills, including the ability to plan, organize, and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients, explain technical issues, and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Ability to work independently and as part of a team, and to build relationships with diverse stakeholders.
Analytical skills to collect, analyze, and interpret application-process problems and technology needs; evaluate project performance; and manage issues, risks, and scope changes.
Computer skills to troubleshoot and alter systems as required.
Ability to analyze standard datasets and write reports using database, query-language, and analytical tools.
Possession of a valid driver's license.
Satisfactory completion of a background check, including a criminal records check.
Must reside in California upon hire and be legally authorized to work in the United States.

Responsibilities

Perform recurring setup and maintenance for Cal State Apply, Common App, WebAdmit, and PeopleSoft for fall and spring admission cycles, following approved requirements, schedules, checklists, and procedures.
Configure approved undergraduate application filters and parameters, validate configurations, open and close assigned application terms in the pre-launch environment, and perform prescribed application download, upload, search, match, and post-processing activities.
Review processing results, document discrepancies, apply established corrective procedures, and refer issues that cannot be resolved through documented steps to the supervisor or appropriate technical or functional staff.
Complete approved undergraduate-major additions, removals, openings, and closures in WebAdmit and PeopleSoft at the Office of the Registrar's request; update campus facts and related application information in designated tools.
Attend assigned Chancellor's Office Cal State Apply meetings, document updates, communicate relevant information to Admissions staff, and assist with procedure and support-material updates.
Configure, edit, schedule, and monitor approved Admissions communications in Element451; coordinate with the CRM communications team on communications for prospective and incoming students.
Run or verify approved target-population queries, build and load communication targets, validate counts and sample results, and report inconsistencies for review.
Maintain outgoing communication content, links, accessibility information, and supporting documentation based on approved content; assist with routine administration of approved AI tools and agents in Element451.
Execute defined CRM test scripts, document results, monitor campaign and workflow results, compile findings, provide routine user assistance, and document or escalate unresolved problems.
Process suspended and error applications through established search, match, and post-processing activities; identify common errors, apply documented corrections, verify outcomes, and record completed actions.
Provide routine system and application-process assistance to Admissions staff and campus users, demonstrate approved procedures, and refer questions outside the assigned scope.
Support orientation activities, application workshops, and transcript-submission events with assigned system demonstrations and technical assistance.
Run weekly Admissions coding and data-quality reviews using approved queries, reports, and validation procedures; identify inconsistencies and document items requiring correction or review.
Assist the Office of the Registrar with Enrollment Reporting System report cleanup by researching assigned records, applying documented corrections, and escalating unresolved discrepancies.
Run, copy, or routinely modify approved PeopleSoft and related-system queries involving standard datasets under guidance; validate results and document inconsistencies.
Perform release, regression, integration, user-acceptance, and quality-assurance testing using approved plans and scripts; communicate results and retest corrected items as assigned.
Compile standard reports and summaries for Admissions projects and recurring operational reviews; participate in assigned system, data, and process-improvement projects and communicate status and issues.
Create and maintain assigned Business Process Guides, workflow diagrams, test scripts, user guides, and training materials.
Monitor assigned Admissions CRM workflows and work queues, identify incomplete or inconsistent activities, and notify responsible staff or the supervisor when follow-up is needed.
Prepare for and participate in operational meetings, provide status updates, document feedback, decisions, and action items, and track assigned follow-ups.
Assist with monitoring daily and weekly data uploads, electronic Admissions processes, and Admissions webpages through established quality checks; report discrepancies.
Gather information from users and stakeholders about workflows and support needs, document observations and requirements, and assist with analysis of potential improvements.
Implement approved routine process changes, update related documentation, and conduct follow-up testing.
Maintain effective relationships with internal and external stakeholders and serve as a first point of contact for routine questions about assigned systems and documented procedures.
Perform other classification-related duties as assigned in support of Admissions systems, processes, and University operational needs.