Business Systems Analyst (Business Systems Analyst I), Strategic Enrollment Management

California State University, San Bernardino•San Bernardino, CA

1d•$5,787 - $8,430•Onsite

About The Position

Under the general direction of the Director of Admissions Operations and Systems, the Admissions Systems Analyst supports the Admissions Department at CSUSB and the Palm Desert Campus by performing business systems analysis, functional system support, data validation, testing, documentation, and workflow coordination for admissions-related platforms and processes. The incumbent supports Cal State Apply setup and administration, CRM campaign configuration, application-processing workflows, Enrollment Reporting System error resolution, student data updates, admissions database maintenance, reporting, and system quality assurance activities. The position assists with evaluating business process needs, documenting system requirements and procedures, supporting approved system and workflow improvements, and ensuring admissions-related data and processes are maintained in accordance with applicable data security protocols, campus procedures, and CSU requirements.

Requirements

General knowledge of principles and concepts of business systems process analysis, technology applications, and project management.
Strong organizational and time management skills to plan, organize, and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
Computer skills to appropriately troubleshoot and alter systems as required.
Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.
Possession of a valid Driver's License is required.

Responsibilities

Perform recurring setup and maintenance activities for Cal State Apply, Common App, WebAdmit, and PeopleSoft for fall and spring admission cycles using approved configuration requirements, schedules, checklists, and procedures.
Configure approved domestic undergraduate application filters and parameters and perform routine validation to confirm that system configurations operate as expected.
Open and close assigned undergraduate application terms in the pre-launch environment; download and upload applications; verify approved search and match parameters; and run prescribed search, match, and post-processing activities.
Review processing results, document discrepancies, apply established corrective procedures, and refer issues that cannot be resolved through documented steps to the supervisor or appropriate technical or functional staff.
Complete approved additions, removals, openings, and closures of undergraduate majors in WebAdmit and PeopleSoft at the request of the Office of the Registrar.
Update campus facts and related application information in Smartsheet or other designated tools using information provided by responsible campus offices.
Attend Chancellor's Office Cal State Apply meetings as assigned; document system and program updates; communicate relevant information to Admissions staff; and assist with updates to procedures and support materials.
Configure, edit, schedule, and monitor approved Admissions communications in Element451 following established campaign requirements, communication calendars, accessibility practices, and review procedures.
Coordinate with the CRM communications team to prepare and distribute approved communications supporting prospective and incoming students.
Run or verify approved queries used to identify target populations; build and load communication targets; validate record counts and sample results; and report inconsistencies for review.
Maintain outgoing communication content, links, accessibility information, and supporting documentation based on approved content supplied by Admissions leadership and campus partners.
Assist with configuration and routine administration of approved artificial-intelligence tools and agents within Element451. Execute defined test scripts, document results, and refer unexpected behavior or nonstandard requests to the supervisor or appropriate technical staff before deployment.
Monitor campaign and workflow results using established measures; compile findings; and provide information that supports evaluation by Admissions leadership and the CRM team.
Provide routine technical assistance to users, resolve common issues using established procedures, and document or escalate unresolved problems.
Perform established search, match, and post-processing activities for suspended and error applications during Cal State Apply and WebAdmit processing cycles.
Review application information, system messages, and processing results to identify common errors; apply documented corrections; verify outcomes; and record completed actions.
Refer errors with unclear causes, broader system implications, or no documented resolution to the supervisor or appropriate technical or functional staff and provide supporting information for follow-up.
Provide routine system and application-process assistance to Admissions staff and campus users, including demonstrations of approved procedures and referral of questions outside the position's assigned scope.
Support orientation activities, application workshops, and transcript-submission events by providing assigned system demonstrations and technical assistance.
Run weekly Admissions coding and data-quality reviews using approved queries, reports, and validation procedures; identify inconsistencies; and document items requiring correction or further review.
Assist the Office of the Registrar with Enrollment Reporting System report cleanup by researching assigned records, applying documented corrections, and escalating unresolved discrepancies.
Run, copy, or make routine modifications to approved PeopleSoft and related-system queries involving standard datasets under guidance; validate results for accuracy and completeness; and document inconsistencies.
Perform routine release, regression, integration, user-acceptance, and quality-assurance testing using approved test plans and scripts. Record and communicate testing results and retest corrected items as assigned.
Compile standard reports and summaries that support Admissions projects and recurring operational reviews.
Participate as an assigned team member on system, data, and process-improvement projects; maintain assigned schedules and task documentation; and communicate status and issues to the project lead or supervisor.
Create and maintain assigned Business Process Guides, workflow diagrams, test scripts, user guides, and training materials for Cal State Apply setup, CRM campaigns, suspended application processing, and Enrollment Reporting System cleanup.
Monitor assigned Admissions CRM workflows and work queues using established criteria; identify incomplete or inconsistent activities; and notify responsible staff or the supervisor when follow-up is required.
Prepare materials for and participate in regular operational meetings; provide status updates; document workflow feedback, decisions, and action items; and track assigned follow-up activities.
Assist with monitoring daily and weekly data uploads, electronic Admissions processes, and Admissions webpages by completing established quality checks and reporting discrepancies.
Gather information from users and stakeholders about current workflows and support needs; document observations and requirements; and assist the supervisor or project lead with analysis of potential improvements.
Implement approved routine process changes, update related documentation, and perform follow-up testing to confirm that changes function as expected.
Maintain effective working relationships with internal and external stakeholders and serve as a first point of contact for routine questions about assigned Admissions systems and documented procedures.
Performs other classification-related duties as assigned by applying foundational business systems knowledge, established procedures, and technical problem-solving skills in support of Admissions systems, processes, and University operational needs.