Business Systems Analyst – Sustainability Technology
About The Position
As a Business Systems Analyst, you act as a conduit between technology teams and multiple business teams. You support configuration and integration initiatives by eliciting and analyzing requirements, facilitating communication between technical and business stakeholders, and documenting business processes, systems, and integrations. You are comfortable absorbing new and diverse information, adapting existing knowledge, and working in a changing, evolving environment to support successful delivery using an agile scrum methodology. You are a critical thinker who enjoys diving into the details and understanding the “how” and “why,” while balancing the need for working software over exhaustive documentation. This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. You will join the Sustainability Technology team, a collaborative group that partners closely with Circularity, Sustainability, and Product Compliance teams. Together, you deliver systems that enhance product transparency, traceability, and regulatory readiness across the Arc’teryx product lifecycle.
Requirements
- A Bachelor’s degree or post-secondary education in business, information systems, or a related field, completion of a recognized Business Analysis program, and/or equivalent business experience
- 3+ years of experience as a Business Systems Analyst supporting agile projects involving PLM, ERP, SaaS platforms, and/or system integrations
- Experience supporting end-to-end system implementations, including requirements gathering, configuration support, testing, deployment, and change management
- Effective communication with stakeholders at all levels, clearly articulating and documenting business processes, systems, and requirements
- Strong organization and prioritization skills while managing multiple, competing priorities, and tight deadlines
- Strong analytical, critical-thinking, and problem-solving skills, with a high bar for accuracy, detail, and quality of deliverables
- Proactively identify root causes and develop practical, scalable solutions
- High flexibility and adaptability when faced with ambiguity
- Effectively balance autonomy and collaboration
- Motivated to continuously improve - seeking out new technologies, ideas, and better ways of working
- Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Nice To Haves
- Exposure to supply chain, manufacturing, or sustainability-related systems
- Familiarity with apparel, outdoor, or retail industry workflows
- Exposure to regulatory- or compliance-driven technology initiatives
Responsibilities
- Gathering requirements and translating business needs into actionable specifications, user stories, and acceptance criteria
- Creating visual artifacts, process flows, and system documentation to support analysis, design, and quality assurance
- Identifying and recommending business process improvements
- Serving as a subject matter expert for the Digital Product Passport (DPP) and related platforms, including configuration, data requirements, and roadmap planning
- Collaborating with stakeholders and vendors to validate product data, support enhancements, coordinate upgrades, and maintain platform performance
- Supporting integrations between DPP, PLM, ERP, and other internal and external systems
- Validating data quality and end-to-end data flows to ensure regulatory compliance and record completeness
- Executing testing and supporting troubleshooting, issue resolution, and vendor escalation
- Creating documentation and supporting change management through training, demos, release notes, and onboarding resources
- Identifying and documenting opportunities for process and system improvements
- Supporting stakeholder alignment across cross-functional teams
- Partnering with Product and Program Leads to provide insights that inform prioritization, incremental improvements, and future-state planning
- Building domain expertise in sustainability technology and supply chain systems within the Business Analyst community and agile squads
- Assisting the Technology leadership team with other tasks and projects as required
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP) where applicable
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
