Business Systems Analyst (Smartsheet)

Intuitive Surgical•Sunnyvale, CA

2d•Onsite

About The Position

The Business Systems Analyst will provide best-practice advisory services to functional and technical teams throughout solution implementation and ongoing sustainment. The role builds relationships with customers and stakeholders to support high-quality solution development. It includes designing and reviewing business processes and system changes, gathering and documenting requirements, translating requirements into user stories, and working with development teams on functional design and refinement. The analyst also develops procedures, manuals, and other system documentation. The role supports production operations by monitoring system performance, managing ITSM tickets, communicating ticket status and timelines, collaborating with IT teams on recurring issues and preventive measures, and identifying potential improvements. The analyst also trains and supports end users in their use of the Smartsheet application. The position is onsite three to five days per week in Sunnyvale, California, or Atlanta, Georgia.

Requirements

At least 4 years of relevant Business Analyst experience.
Critical thinking and the ability to identify solutions that remove obstacles.
Proficiency with Excel and Smartsheet formulas and functions.
Strong interpersonal skills and ability to help end users across functional teams use Smartsheet effectively.
Ability to work independently and manage multiple task assignments.
Strong oral and written communication skills, including presentation skills.
Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
Experience building solutions using Smartsheet Premium Apps, including Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, and WorkApps.
Experience building solutions with Smartsheet advanced capabilities, including Sheet Automations, cross-sheet references and cell linking, DataTable, Document Builder, and Workload Tracking.
Technical understanding of Smartsheet Control Center solutions.
Experience building blueprints for multi-tier program configurations.

Nice To Haves

Smartsheet certifications in Core Product, Project Management, System Administrator, Control Center Lead, or Control Center Blueprint Builder.
Experience building workflows using Smartsheet Connectors, such as Salesforce and Jira.
Experience building solutions with the Smartsheet API; Bridge workflows are a plus.

Responsibilities

Provide best-practice advisory services to functional and technical teams during solution implementation and sustainment.
Build and maintain effective relationships with customers and stakeholders to support high-quality solution delivery.
Design solutions and review business process and system-level changes as part of continual service improvement.
Facilitate meetings with process owners and stakeholders to gather business requirements.
Develop supporting materials for requirements development, such as sample dashboards and user journey maps.
Translate business requirements into user stories and refine documented requirements with the development team.
Develop procedures, manuals, and other documentation for systems based on gathered requirements.
Work with onsite and offshore developers to clarify business requirements and functional design.
Monitor system performance and address operational issues.
Manage and prioritize ITSM tickets, and communicate ticket status and resolution timelines to stakeholders.
Collaborate with IT teams to identify root causes of recurring issues and implement preventive measures.
Identify potential system improvements and efficiencies.
Train and support end users so they can use Smartsheet effectively for their business needs.