Business Systems Analyst (Smartsheet)
About The Position
The Business Systems Analyst will provide best-practice advisory services to functional and technical teams throughout solution implementation and ongoing sustainment. The role builds and maintains effective relationships with customers and stakeholders to support high-quality solution development and delivery. In an operational setting, the analyst contributes to solution design, implementation, continual service improvement, and production support for Smartsheet solutions. The analyst gathers and translates business requirements into user stories, works with development teams to refine requirements, and develops procedures, manuals, and other system documentation. The role also supports production operations by managing ITSM tickets, monitoring system performance, resolving issues, communicating with stakeholders, identifying root causes and preventive measures, and helping end users use Smartsheet effectively.
Requirements
- At least 4 years of relevant experience as a Business Analyst.
- Proficiency with formulas and functions in Excel and Smartsheet.
- Experience building solutions using Smartsheet Premium Apps, including Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, and WorkApps.
- Experience building solutions with Smartsheet advanced capabilities, including Sheet Automations, cross-sheet references and cell linking, DataTable, Document Builder, and Workload Tracking.
- Technical understanding of Control Center solutions and experience building blueprints for multi-tier program configurations.
- Strong interpersonal skills and ability to help end users from cross-functional teams use the Smartsheet application effectively.
- Ability to work independently and manage multiple task assignments.
- Strong oral and written communication skills, including presentation skills.
- Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
- Ability to think critically about solutions to remove “Sand in the Gears.”
Nice To Haves
- Smartsheet Core Product certification.
- Smartsheet Project Management certification.
- Smartsheet System Administrator certification.
- Smartsheet Control Center Lead certification.
- Smartsheet Control Center Blueprint Builder certification.
- Experience building workflows using Smartsheet Connectors such as Salesforce and Jira.
- Experience building solutions with the Smartsheet API; Bridge workflows are a plus.
- Experience with Lucid Chart and MS PowerPoint.
Responsibilities
- Review solution designs and business-process and system-level changes as part of continual service improvement.
- Facilitate meetings with process owners and stakeholders to gather business requirements.
- Develop supporting materials for requirements gathering, such as sample dashboards and user journey maps.
- Translate business requirements into user stories for the development team.
- Work with the development team to continuously refine documented requirements.
- Develop procedures, manuals, and other documentation for systems based on gathered requirements.
- Work with onsite and offshore developers to provide insight into business requirements and functional design.
- Manage ITSM tickets and provide timely issue resolution while maintaining system stability.
- Monitor system performance and promptly address operational issues.
- Prioritize ITSM tickets and communicate ticket status and resolution timelines to stakeholders.
- Collaborate with IT teams to identify root causes of recurring issues and implement preventive measures.
- Identify potential system improvements and efficiencies through proactive support.
- Train and support end users so they can effectively use the Smartsheet application for their business needs.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
