Business Systems Analyst 2

Berkshire Hathaway Homestate Companies • Walnut Creek, CA

3d • $111,550 - $140,000 • Hybrid

About The Position

Berkshire Hathaway Homestate Companies’ Workers Compensation Division is hiring a Business Systems Analyst to bridge IT and business units by analyzing business needs and translating them into technical solutions. The role manages and enhances business systems to improve processes and productivity and align IT solutions with organizational goals. The analyst serves as a systems expert, advising on functional and non-functional testing and supporting workflows and requirements with end users.

The position works with stakeholders and technical teams to gather and document requirements, analyze and design systems, support project implementation, conduct testing, communicate with users, and improve systems and processes. It also includes data and reporting work, quality assurance and UAT leadership, product launch and post-launch support, and ensuring application security, regulatory compliance, and risk controls.

The role is based in Walnut Creek, California. A work-from-home program of up to two days per week is available upon eligibility. Applicants must be legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field.
• At least 3 years of experience as a Business Systems Analyst or in a similar role.
• Experience with microservices architecture, containerization such as Docker or Kubernetes, and modern cloud-native applications.
• Hands-on experience with tools such as Git, Jenkins, or containerization.
• Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.
• Strong knowledge of automation tools, monitoring platforms, and logging platforms.
• Proficiency with business analysis tools such as Microsoft Visio or Lucidchart.
• Familiarity with project management software such as ADO, Jira, or Asana.
• Strong analytical and root-cause analysis skills, including the ability to translate complex business needs into technical solutions.
• Strong understanding of business processes and ERP/CRM systems.
• Ability to communicate technical information effectively to non-technical stakeholders and vice versa.
• Project-management skills, including planning, organizing, and managing resources to complete projects successfully.
• Adaptability and willingness to learn new systems, technologies, and business areas.
• Ability to work independently and collaboratively with cross-functional teams.
• Legal authorization to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

• Experience with low-code platforms.
• Experience with SQL.
• Experience with data visualization tools.

Responsibilities

• Work with technical product owners, IT resources, and cross-department stakeholders to understand business needs, processes, and objectives.
• Gather detailed requirements for new systems and enhancements through interviews, workshops, and document analysis.
• Collaborate with architects, developers, and DevOps engineers to design feasible and scalable solutions.
• Analyze systems and workflows to identify gaps, inefficiencies, and opportunities for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Ensure system designs meet business requirements and technical standards in collaboration with IT teams.
• Support project planning by developing timelines, defining scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during implementation.
• Conduct functional, regression, and user acceptance testing to verify that changes meet quality standards.
• Act as a liaison between IT and business units, communicating system requirements and constraints.
• Train and support end users so they can understand system functionality and maximize its value.
• Collaborate with data teams on data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards for business decision-making.
• Stay current on industry trends, best practices, and emerging technologies; identify and lead process-improvement initiatives.
• Define and enforce acceptance criteria for features and user stories.
• Work with QA to develop test plans, perform acceptance testing, and ensure product readiness.
• Lead UAT sessions to verify product features meet business and technical requirements.
• Coordinate product releases with release management, DevOps, and support teams.
• Monitor product-feature performance after launch and implement improvements.
• Provide post-release support for technical issues and user and stakeholder feedback.
• Ensure business applications comply with regulations and internal security standards, including SOX and PCI-DSS.
• Work with cybersecurity teams to protect applications against threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Benefits

• Paid time off.
• Paid holidays.
• Retirement savings match.
• Group health insurance, including medical, dental, and vision.
• Life and AD&D insurance.
• Long-term disability insurance.
• Accident and critical illness insurance.
• Flexible spending accounts.
• Paid community volunteer day.
• Employee assistance program.
• Tuition reimbursement program.
• Employee referral program.
• Diversity, Equity and Inclusion program.
• Work-from-home program of up to two days per week upon eligibility.
• Modern office setting.
• Free on-site fitness facility.
• Free on-site garage parking.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level