Business Systems Analyst

Wind River Environmental•Marlborough, MA

7d•Remote

About The Position

Wind River Environmental is seeking a curious, organized, and technology-minded Business Systems Analyst to help translate business needs into technology solutions. The role is part of the IT department and works with business teams across the company to understand workflows, identify improvement opportunities, document requirements, and partner with developers to deliver solutions. It is suitable for someone early in their career who enjoys problem-solving, collaborating with people, learning how businesses operate, and using technology—including emerging AI tools—to improve work. The position is primarily remote, with candidates required to live within reasonable commuting distance of the Marlborough, Massachusetts office for occasional in-person meetings and collaborative sessions. Applicants must be authorized to work in the United States without employer sponsorship. The stated base pay range is $82,000–$100,000 per year, with eligibility for a 10% bonus. Relocation assistance may be available to qualified candidates. Final compensation depends on factors including work location, education, experience, knowledge, and skills. Wind River Environmental provides services and maintenance for non-hazardous liquid waste systems, including grease traps, septic tanks, and related systems, serving business, residential, and municipal customers. The company is an equal opportunity employer. It may use AI tools to help organize, summarize, and analyze candidate-submitted materials during application review; hiring decisions are made by the hiring team.

Requirements

Bachelor’s degree in a related field or equivalent practical experience.
Strong communication, analytical, and organizational skills, with an interest in business processes and technology.
Excellent written and verbal communication skills.
Strong analytical and problem-solving ability.
Natural curiosity and willingness to ask questions.
Ability to communicate comfortably with technical and non-technical employees.
Strong organizational skills and attention to detail.
Ability to bring structure and clarity to an unclear problem.
Comfort learning new technologies and business processes.
Self-motivation and a strong sense of ownership and follow-through.
Current authorization to work in the United States without employer sponsorship.
Residence within reasonable commuting distance of the Marlborough, Massachusetts office for occasional in-person meetings.

Responsibilities

Meet with employees and business leaders to understand problems, opportunities, and desired outcomes.
Ask questions and examine workflows to understand users’ underlying needs.
Gather, organize, and document business and system requirements.
Translate business needs into requirements, user stories, workflows, and acceptance criteria for developers.
Analyze user feedback, system activity, and business interactions to identify opportunities for process and system improvement.
Facilitate meetings and working sessions between business users and technology teams, partnering with business owners and departmental analysts to align on needs and responsibilities.
Coordinate follow-up activities and keep approved technology projects and enhancements moving in alignment with business and IT priorities.
Assist with user acceptance testing and verify that solutions meet original business requirements.
Help coordinate communications, training, documentation, and rollout of new technology and system enhancements.
Work with developers throughout the development lifecycle to answer questions and clarify requirements.
Learn the company’s business processes and technology platforms and become a resource connecting business teams with technology.
Explore how AI and other emerging technologies can support process improvements and employee productivity.