Business Systems Analyst eCommerce Loyalty Platforms
Cb•Phoenix, AZ
•Hybrid
About The Position
This role will support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations. The ideal candidate has worked at the intersection of digital commerce, loyalty programs, mobile applications, and customer experience platforms.
Requirements
- 6+ years of experience as a Business/System Analyst
- Strong background in eCommerce and mobile application platforms
- Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives
- Understanding of QSR (Quick Service Restaurant) operations, digital ordering, checkout, promotions, and customer journeys
- Experience working with APIs, microservices, integrations, and modern cloud-based architectures
- Experience working in Agile/Scrum environments
Nice To Haves
- AWS cloud exposure
- Identity and authentication platforms (SSO, OAuth, Customer Identity)
- API modernization or orchestration programs
- CBAP, CCBA, Agile BA, or Product Owner certifications
Responsibilities
- Gather requirements
- Create user stories
- Define acceptance criteria
- Partner closely with engineering and product teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
