Business Systems Analyst

Berkshire Health Systems•Pittsfield, MA

About The Position

The IT Business Systems Analyst performs data analysis in support of business applications and works on multiple project requests simultaneously. The role assists with systems and application testing alongside end users and coordinates efforts among IT, end users, and vendors. The analyst uses and supports applications and analytical tools, evaluates data quality, applications, and functions, produces output, and maintains operations. The role is responsible for the software currently in use and provides guidance and assistance to hospital associates on its proper use. The analyst also researches new data sources and analytical tools, contributes to product development and improvements in product delivery and presentation, develops awareness of issues and events affecting customers, and contributes to team efforts. The position serves as a department liaison and includes after-hours on-call responsibilities.

Requirements

Five years of experience working with third-party applications.
Knowledge of current operating systems.
Bachelor's degree.
Understanding of how different systems interact and how they can be optimized.
Ability to document functional and non-functional requirements clearly and accurately.
Ability to identify business problems and propose effective solutions.
Ability to translate business requirements into technical specifications for other teams.
Strong communication skills with business leaders, project managers, developers, and end users.

Nice To Haves

Previous experience working in health care is highly desirable.
Access control integrator certification preferred.
Closed Caption Television (CCTV) certified installer preferred.

Responsibilities

Perform data analysis in support of business applications.
Work on multiple project requests simultaneously.
Assist with systems and application testing alongside end users.
Coordinate efforts among IT, end users, and vendors.
Use and support applications and analytical tools; evaluate data quality, applications, and functions; produce output; and maintain operations.
Provide guidance and assistance to hospital associates on the proper use of current software.
Research new data sources and analytical tools.
Contribute to new product development and improvements in product delivery and presentation.
Develop awareness of issues and events affecting customers.
Contribute to team efforts and communicate with and assist hospital associates regarding applications.
Perform department liaison duties.
Provide after-hours on-call support.