Business Systems Analyst

Columbia Distributing•Wilsonville, OR

7d•Onsite

About The Position

The Business Systems Analyst (BSA) is part of Columbia Distributing’s Information Technology team and is responsible for business systems used across the company. The role works directly with stakeholders to understand business operations, improve processes, and evaluate, implement, and enhance supporting technology. The BSA defines what systems should do next by identifying the intended outcomes behind requests, prioritizing them against competing needs, and specifying work clearly enough for delivery teams or vendors to execute. The BSA works with business partners, project teams, and external vendors on day-to-day operations and long-term technology strategy. Corporate IT is moving toward a product ownership model in which analysts own a business domain, its backlog, and its roadmap. This position is based in person at the Wilsonville, Oregon corporate office, with occasional travel to warehouse and operational locations, particularly during implementations. The role participates in an on-call rotation as needed and reports to the IT Manager.

Requirements

At least three years defining requirements for enterprise business systems as a business systems analyst, systems analyst, product owner, or in a similar role.
Demonstrated ability to break down large, vague business requests into well-formed user stories with clear acceptance criteria.
Strong analytical and problem-solving skills, including the ability to evaluate complex business processes.
Ability to learn unfamiliar systems and processes quickly.
Ability to translate business needs into technical requirements and communicate effectively with technical and non-technical audiences.
Strong written communication skills.
Working fluency with data, including reading table structures, tracing fields between systems, and using Excel or SQL to verify claims.
Ability to manage multiple priorities and shift focus as business needs change.
Proficiency with Visio, Excel, and collaboration tools.
Collaborative approach and a continuous improvement mindset.
In-person work at the Wilsonville, Oregon corporate office; occasional travel to warehouse and operational locations is expected.
Participation in an on-call rotation as needed.

Nice To Haves

Experience supporting ERP or enterprise systems such as VIP, SAP, Dynamics, Oracle, or similar platforms.
Experience owning or prioritizing a backlog across competing stakeholders.
Experience supporting system integrations, data mapping, or reporting tools.
Background in distribution, supply chain, warehousing, or consumer packaged goods.
A degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and relevant work experience.
Business analysis certifications such as IIBA ECBA, CCBA, or CBAP; IIBA-AAC; IIBA-CPOA; or PMI-PBA.
Agile or product ownership training such as CSPO, PSPO, SAFe POPM, or comparable training.
Lean or Six Sigma training at any belt level.
Microsoft certifications in Dynamics 365, Power Platform, or Power BI (PL-300), SQL or data modeling or integration coursework, or comparable applied technical training.

Responsibilities

Gather, analyze, and document functional and technical requirements through stakeholder interviews, workshops, and process reviews.
Translate business needs into actionable requirements and communicate practical trade-offs to technical and non-technical audiences.
Write user stories with specific, testable acceptance criteria and break large requests into deliverable increments.
Define intended business outcomes and measures of success before work begins.
Validate requirements before delivery, including exception paths, data rules, and integration assumptions.
Develop and maintain business requirements documents, functional specifications, process maps, test scripts, and support materials.
Own assigned business areas and maintain prioritized request and enhancement backlogs as business conditions change.
Prioritize competing requests based on business value, effort, and risk, and explain prioritization decisions to stakeholders.
Maintain and communicate system and process roadmaps and remain accountable for outcomes in supported areas.
Monitor vendor product roadmaps and assess their potential impact on company systems and processes.
Analyze business processes to identify inefficiencies, risks, and opportunities for automation or optimization.
Use analysis and modeling tools to connect business objectives to practical technical solutions.
Support system implementations, upgrades, integrations, and enhancements in collaboration with cross-functional teams and vendors.
Coordinate and participate in unit, integration, user acceptance, and post-deployment testing, confirming acceptance criteria are met.
Provide enterprise application support, including troubleshooting, issue resolution, and system enhancements.
Help maintain accurate system configuration and master data in supported applications.
Drive system and best-practice adoption with business users and confirm expected benefits are realized.
Cross-train with other Business Systems Analysts to build shared knowledge and provide system coverage.
Build and maintain knowledge of end-to-end business processes and the applications that support them.
Participate in an on-call rotation to support critical business operations as needed.
Travel occasionally to warehouse and operational locations, particularly during implementations.