TEMPORARY Business Systems Analyst

State Center Community College District•Fresno, CA

9d•Onsite

About The Position

Under general supervision, the Business Systems Analyst analyzes enterprise and departmental business processes to identify and help develop and implement technology solutions that meet business and operational requirements. The role performs application quality assurance, user acceptance testing, and problem resolution; develops detailed systems documentation; and provides user training and support. The analyst collaborates with administrators and Information Technology staff to ensure system capabilities support operational and service strategies. The assignment is temporary, and the current vacancy is at the District Office. The analyst serves as a functional expert and primary resource for users seeking complex information, records, and reports from assigned systems. The position also supports system security and access administration, maintains training materials, and promotes equity-minded and culturally responsive practices. Other work includes special analyses and projects, reports and correspondence, and potentially serving as a content administrator for assigned systems.

Requirements

Bachelor's degree from an accredited college or university in business or public administration, management information systems, or a closely related field; or an equivalent combination of training and experience.
Three years of increasingly responsible technical and analytical professional experience involving business systems analysis and applications development, or an equivalent combination of training and experience.
Knowledge of business process and systems analysis, including business process mapping and data modeling.
Knowledge of district or departmental business processes commonly supported by applications.
Knowledge of methods, practices, and terminology used in statistical technical work.
Knowledge of technology solutions to operational and service delivery problems, customer service principles and practices, programming theory and applicable programming or scripting languages, project management methods, and current industry standards relevant to the work.
Ability to learn and apply state and federal regulations and reporting requirements related to assigned systems.
Ability to apply technology, business management, and process improvement techniques; prepare clear, concise, accurate systems documentation; and facilitate user and cross-functional team meetings.
Ability to use query tools to extract database data and support data interpretation and user reporting needs.
Ability to collaborate with stakeholders and Information Technology team members, manage multiple projects and priorities, interpret complex business and technical information, and maintain confidentiality.
Ability to communicate effectively orally and in writing, follow instructions, operate a computer and standard business software, and establish effective working relationships.
Ability to effectively engage and support historically minoritized groups by addressing equity issues and improving culturally responsive service practices.
Valid California driver's license and ability to maintain insurability under the District's vehicle insurance program.

Nice To Haves

Experience in a college setting or public agency is preferred.

Responsibilities

Provide functional expertise and serve as a primary resource for users seeking complex information, records, and reports from assigned systems.
Design and generate custom reports, charts, and other reporting tools; prepare monthly, quarterly, and annual management reports as required.
Write complex queries to meet data and reporting needs; maintain code tables, identify invalid codes, correct errors, and develop test data and program tests.
Conduct ongoing training on assigned systems and related operational procedures, and keep training materials current.
Define and maintain security profiles and coordinate end-user security and system access with Information Technology staff.
Participate in developing and implementing technology solutions that meet business and operational requirements.
Perform application quality assurance, user acceptance testing, and problem resolution.
Develop detailed systems documentation and provide user training and support.
Collaborate with administrators, stakeholders, and Information Technology staff to support system capabilities, project accountability, and operational strategies.
Participate in professional development to increase cultural competency and enhance equity-minded practices; support historically minoritized groups through culturally responsive service practices.
Perform special analyses and projects; write technical and nontechnical reports and correspondence.
May serve as content administrator for assigned systems.
Perform related duties as assigned.