Business Systems Analyst

Ascot Group • Atlanta, GA

3d • Hybrid

About The Position

The Business Systems Analyst serves as a key liaison between business stakeholders and technology teams, supporting insurance operations, system integrations, data quality initiatives, product enhancements, and project delivery. The role requires strong business analysis and data analysis capabilities, along with the ability to troubleshoot complex business and system issues across multiple platforms. The analyst partners with business and technology teams to validate information, address system and data issues, and deliver operational and technology improvements.

The position participates in Agile/Scrum delivery and supports requirements elicitation and validation, product backlogs, testing, change management, process improvement, documentation, and training. It works with insurance products and processes, including claims and policy servicing. The role is hybrid and based in an office environment. Ascot expects the analyst to work confidently with AI-enabled tools, apply sound judgment to their insights, and adapt as technology evolves.

Requirements

• At least 3 years of experience in a business analyst or business systems analyst role supporting business operations and/or systems implementations.
• Experience working within Agile and Scrum software delivery teams.
• Experience writing user stories, developing acceptance criteria, maintaining product backlogs, and supporting sprint execution.
• Knowledge of the property and casualty insurance industry, including underwriting, financial, and claims operations.
• Strong analytical and troubleshooting skills, including demonstrated experience reconciling data across multiple systems.
• Clear, effective, and professional verbal and written communication skills.
• Strong project, organizational, and time-management skills, including the ability to manage multiple tasks and meet deadlines.
• Ability to function in a professional office environment and use standard office equipment.

Nice To Haves

• Bachelor's degree in a business or technical field; equivalent experience may be considered.
• Professional certifications such as CPCU, PMI-PBA, or IIBA.
• Experience supporting property, casualty, or workers' compensation product lines.
• Understanding of insurance needs associated with underwriting and claims business models.
• Scrum Master certification (CSM or PSM), or demonstrated interest in advancing toward a Scrum Master role.

Responsibilities

• Partner with business stakeholders to define requirements, analyze operational impacts, support product enhancements, and improve claims and policy servicing processes.
• Analyze, validate, and verify requirements to ensure documentation is complete, consistent, concise, comprehensible, and unambiguous.
• Elicit business and system requirements using techniques such as interviews, surveys, workshops, business analysis, and task and workflow analysis.
• Participate in Agile delivery activities, including backlog refinement, sprint planning, requirements elaboration, sprint reviews, and retrospectives.
• Work with Product Owners, developers, testers, and business stakeholders to clarify user stories, acceptance criteria, and business objectives.
• Facilitate requirements workshops and support Agile ceremonies to help deliver business value.
• Collaborate with internal and external teams to support successful delivery.
• Identify opportunities to improve business processes and recommend solutions.
• Help create test plans, matrices, and criteria for quality assurance and acceptance testing.
• Support business users in identifying, mitigating, and resolving issues involving product functionality and system configuration.
• Perform quality assurance and acceptance testing of system deliverables as required.
• Investigate data discrepancies through root-cause analysis in partnership with business users, developers, data engineers, and external vendors.
• Support change management by identifying gaps and improving the execution of launch tasks and activities.
• Develop process documentation and training materials, and conduct training for new products and system implementations, enhancements, or modifications.
• Assist with ad hoc projects and contribute to a collaborative, high-performing culture aligned with The Ascot Way.

Benefits

• Medical insurance, including prescription coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Commuter Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life insurance
• AD&D coverage
• Work/Life Resources, including an Employee Assistance Program
• Paid holidays
• Annual paid time off, including paid state or local leave where required
• Short-term disability
• Long-term disability
• Other leave, including bereavement, FMLA, adoption, maternity, military, and primary and non-primary caregiver leave
• Contributory 401(k) savings plan
• Annual cash bonus and other forms of discretionary compensation may be awarded

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level