Business Systems Analyst
About The Position
The Analyst I, Business Systems partners with business stakeholders, product teams, and technology teams to understand business needs and translate them into clear, actionable system and functional requirements. The role analyzes business processes, identifies opportunities for system and process improvements, and develops documentation to support the solution development lifecycle. The Business Systems Analyst supports solution design, testing, implementation, and ongoing system enhancements to ensure solutions align with business requirements and operational needs. The position requires regular travel for partner and client meetings, integration discovery, implementation activities, industry conferences, and related business needs. Travel is expected to average approximately 5%, based on business needs. The work/training schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
Requirements
- Bachelor’s degree in business, computer science, engineering, or an equivalent combination of education and relevant professional experience.
- At least 2 years of experience in business systems analysis, business process analysis, requirements gathering, or a related function.
- Strong analytical, critical-thinking, and problem-solving skills, including the ability to evaluate business processes, identify system requirements, and recommend practical solutions.
- Ability to develop and maintain business and functional requirements documentation, including user stories, acceptance criteria, process flows, and functional specifications, using established methods and templates.
- Working knowledge of Agile frameworks, including Scrum and Kanban, and familiarity with sprint planning, backlog refinement, burndown charts, work-in-progress limits, and visual workflow management.
- Working knowledge of the software development lifecycle, system functionality, and user acceptance testing processes.
- Strong verbal and written communication skills, including the ability to gather information, ask clarifying questions, document findings accurately, and collaborate effectively with business stakeholders and technical teams.
- Strong organizational skills and attention to detail, with the ability to manage assigned tasks, balance competing priorities, and meet deadlines while maintaining accuracy and quality.
- Proficiency with Microsoft Office applications, requirements management, process mapping, and project management tools such as Jira, and ability to learn and apply new system technologies.
Nice To Haves
- Experience in pre-employment screening, HR services, healthcare, compliance, or a related industry.
Responsibilities
- Partner with business stakeholders to gather, analyze, and document business, functional, and system requirements supporting strategic and operational objectives.
- Translate business needs into user stories, acceptance criteria, functional specifications, and other requirements artifacts.
- Facilitate stakeholder discussions to define requirements, identify dependencies, align expectations, and reach agreement on desired outcomes.
- Analyze business processes, workflows, and systems to identify gaps, inefficiencies, risks, and improvement opportunities.
- Develop and maintain process documentation, workflow diagrams, and business requirements to support solution design and decision-making.
- Assess the impact of proposed process and system changes on business operations, integrations, and downstream functions.
- Recommend process and technology solutions that improve efficiency, enhance user experience, and meet business objectives.
- Collaborate with Product Owners, technical teams, and cross-functional stakeholders throughout the Agile development lifecycle, including backlog refinement and sprint planning.
- Support solution design and implementation by clarifying requirements, evaluating options, and resolving functional questions and issues.
- Create test scenarios, support user acceptance testing, and validate that solutions meet business and functional requirements.
- Identify, document, and coordinate resolution of defects, requirements gaps, and system issues while supporting continuous improvement.
- Assist with system implementations, change management activities, user readiness, troubleshooting, and other projects supporting business and operational goals.
- Perform additional responsibilities or projects as assigned by management.
Benefits
- Personal and sick paid time off.
- 401(k) with a highly competitive match.
- 11 paid holidays.
- Medical, dental, and vision coverage.
- Group life insurance.
- HSA/FSA.
- Employee Assistance Program.
- Educational Assistance Program.
- Ongoing training through the internal learning and development team.
- Monthly appreciation events.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
