Business Systems Analyst

T. Parker Host•Waggaman, LA

6d•Onsite

About The Position

The Business Systems Analyst ensures that the warehouse management system (WMS) and its integration with the enterprise resource planning (ERP) system operate efficiently and effectively. This is an on-site position requiring regular presence in office and warehouse environments to troubleshoot issues, support operations, and implement system improvements. Occasional flexibility to work remotely for after-hours responsibilities may be available depending on business and operational needs. The analyst collaborates with internal teams and external vendors to identify system improvements, resolve technical challenges, and support operational efficiency. The role calls for a hands-on, solutions-oriented problem solver who understands warehouse operations and can translate that knowledge into practical system improvements, effective training, and clear documentation.

Requirements

Bachelor's degree in Information Systems, Business, Supply Chain Management, or a related field preferred; equivalent experience will be considered.
Strong proficiency in Microsoft Office, particularly Excel.
Experience supporting WMS, ERP, or similar business systems.
Basic coding or scripting knowledge, including the ability to read and troubleshoot existing scripts.
Strong analytical and problem-solving skills, including identifying root causes and developing practical solutions.
Effective written and verbal communication skills across operational, administrative, and technical teams.
Ability to develop clear procedures, training materials, and technical documentation.
Experience in warehousing, logistics, manufacturing, 3PL, or supply chain operations.
Ability to manage multiple priorities, work independently, and take ownership of projects and system issues.
Comfort working in both office and warehouse environments.
Ability to walk facilities and job sites, climb stairs and ladders as necessary, bend, kneel, and inspect equipment and building systems.
May occasionally need to lift or move up to 75 pounds; may be exposed to outdoor weather conditions, mechanical areas, noise, and active operational environments.

Nice To Haves

Infor WMS and NetSuite ERP experience.
Familiarity with system integrations, middleware, Electronic Data Interchange (EDI), and APIs.
Experience working with software vendors or consultants to plan, test, and implement system improvements.
Experience developing training programs, instructional materials, and Standard Operating Procedures (SOPs).

Responsibilities

Oversee day-to-day operation and maintenance of the WMS, including configurations, user accounts, permissions, master data, and routine system checks.
Troubleshoot system errors, failed transactions, and data discrepancies; identify root causes and implement long-term solutions.
Monitor and maintain the integration between the WMS and ERP system, ensuring accurate and timely data exchanges.
Investigate failed or delayed transactions, reconcile data discrepancies, and work with internal IT teams or third-party vendors to resolve integration issues.
Document business processes, system dependencies, recurring issues, and potential points of failure.
Serve as the primary contact for WMS-related questions, concerns, and technical issues from warehouse and administrative team members.
Maintain a hands-on presence in warehouse operations to observe workflows, troubleshoot issues, and implement practical solutions.
Track recurring system challenges and recommend improvements to efficiency, accuracy, and system performance.
Develop and deliver training for new and existing team members, including onboarding materials, step-by-step instructions, and hands-on sessions.
Create, maintain, and update Standard Operating Procedures (SOPs).
Coordinate system enhancements and development projects with internal teams and third-party vendors, including setting priorities, defining requirements, and overseeing implementation.
Evaluate system improvement opportunities and determine whether configuration changes, scripting, or additional technical support are needed.
Perform system configuration adjustments and basic scripting when appropriate, escalating more complex technical issues to internal IT teams or external vendors.
Partner with warehouse leadership and other departments to align system capabilities with operational needs and business objectives.
Perform other duties as assigned to support operational needs.