Business Systems Analyst

Logic20/20 • Olympia, WA

1d • Remote

About The Position

Logic20/20 is seeking experienced Business Analysts to support a large-scale business and technology modernization initiative. The role works closely with business stakeholders, subject matter experts, and project teams to analyze and document complex business processes, workflows, and system interactions. It centers on business process analysis, stakeholder engagement, and documentation rather than software development.

The analyst captures current-state operations, facilitates stakeholder discussions, and produces complete, accurate documentation aligned with established program standards. The role requires managing concurrent deliverables and participating in structured governance processes, including reviews, approvals, change control, and risk and issue escalation. The position can be performed remotely with minimal supervision in a collaborative consulting environment.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Information Technology, Management, Public Administration, or a related field, or equivalent professional experience.
• At least five years of professional, hands-on business analysis experience, including at least three years within the past seven years.
• Proven experience documenting complex business processes and system interactions in large public- or private-sector organizations.
• Experience producing process documentation according to client-defined templates, formats, and notation standards.
• Demonstrated ability to facilitate stakeholder discussions and obtain formal validation of completed documentation.
• Experience managing high volumes of concurrent deliverables and maintaining accurate project status tracking.
• Experience working within formal program governance structures, including deliverable acceptance, change control, and issue escalation.
• Advanced proficiency in Microsoft PowerPoint and working knowledge of Excel, Word, Visio, and Teams.
• Strong organizational, written communication, verbal communication, analytical, and detail-oriented skills, including the ability to manage competing priorities and fixed deadlines.
• Ability to translate complex business and technical concepts into clear, actionable documentation; proactively identify gaps, resolve inconsistencies, and escalate risks.
• Ability to work collaboratively and independently in a remote setting with minimal supervision.

Nice To Haves

• Experience supporting workers' compensation, insurance claims, benefits administration, or regulatory business processes.
• Experience documenting current-state processes and system interactions for a legacy system replacement or modernization initiative.
• Previous experience supporting public-sector organizations.
• Experience in a Project Management Office (PMO) or matrixed environment involving multiple vendors, contractors, and client stakeholders.
• Familiarity with business process modeling methodologies and notations, such as swimlane diagrams or BPMN.
• Professional business analysis certification, such as CBAP, CCBA, or PMI-PBA.
• Master's degree in a related discipline.

Responsibilities

• Analyze and document complex business processes, workflows, and interactions across business functions, teams, and technology systems.
• Develop detailed process documentation and system interaction models using established templates, formats, and notation standards.
• Partner with subject matter experts to gather information, understand current-state operations, and validate documentation for accuracy and completeness.
• Schedule and facilitate stakeholder interviews, process walkthroughs, working sessions, and documentation reviews.
• Identify process gaps, inconsistencies, dependencies, and opportunities for clarification, and work with stakeholders to resolve outstanding questions.
• Create and maintain process models and supporting documentation using Microsoft PowerPoint, Visio, Excel, and Word.
• Manage multiple concurrent documentation deliverables and meet milestones, quality standards, and deadlines.
• Track deliverable status, stakeholder feedback, review cycles, and outstanding action items.
• Collaborate with project managers, business leads, fellow analysts, and cross-functional stakeholders to support program objectives.
• Participate in governance processes, including deliverable reviews, approvals, change control, and risk and issue escalation.
• Ensure completed documentation is accurate, consistent, and formally validated by appropriate stakeholders.

Benefits

• Eligible employees may qualify for performance-based bonuses and other incentives.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level