Business Systems Analyst Sr

Blue Cross Blue Shield of Michigan•Detroit, MI

21h

About The Position

Performs business and systems analysis, application development, and process improvement. Serves as a liaison between business areas and IT when needed, identifying, documenting, and communicating system and process changes to improve system and operational performance. Applies in-depth knowledge of a line of business and contributes to identifying, analyzing, and recommending technical process improvements. Supports highly complex business processes that require designing or integrating technical solutions across multiple business functions. Designs, creates, and implements technical solutions and serves in a lead role. Conducts business analysis and data gathering to understand strategy requirements, supports short- and long-term planning, evaluates departmental activity, and proposes tools or technologies. Assists with business process redesign and documentation for new technology and supports application development across multiple applications, ensuring timely, within-budget delivery and compliance with system development lifecycle processes and standards. Designs, codes, tests, debugs, documents, implements, and maintains complex business applications, and provides ongoing application and analytical support. Analyzes systems and may serve as a subject matter expert for identifying, triaging, and resolving complex interface issues. Determines user needs and system vulnerabilities or performance issues, develops and evaluates workflow alternatives, manages releases, and conducts end-to-end testing of system changes. Investigates, resolves, and escalates problems; gathers supporting data and obtains technical assistance as needed. Works as a team member or lead on medium or large, complex process-improvement initiatives. Evaluates business requirements, processes, and interfaces to identify gaps and improvements, then develops and communicates process requirements and recommendations for implementing technical business solutions. Also designs reports and data delivery, supports audits and regulatory compliance, trains users on tools, and coaches less experienced team members. Other duties may be assigned.

Requirements

Five years of relevant technical or business work experience.
Experience managing cross-functional teams or projects.
Strong technical, analytical, and systems skills.
Basic knowledge of business operations and systems requirement processes.
Ability to identify, propose, and oversee execution of business solutions.
Written and verbal communication and interpersonal skills.
Ability to provide technical or business guidance to internal and external clients.
Ability to work independently or within a team environment.
Other related skills and abilities may be required to perform the job.

Nice To Haves

Bachelor's degree in a related field preferred.
Advanced knowledge of system development lifecycle processes, process design, re-engineering, and organization transformation preferred.
Knowledge of Six Sigma, CMMI, or ITIL preferred.
Knowledge of computer programming languages preferred.

Responsibilities

Conduct data gathering and analysis to understand business strategy requirements.
Provide direction for short- and long-term planning sessions and help ensure understanding of business goals and direction.
Evaluate ongoing department activity and propose tools or technologies.
Assist with business process redesign and documentation for new technology.
Support application development for multiple applications to help ensure delivery on time and within budget.
Ensure system development lifecycle processes and standards are followed.
Design, code, test, debug, document, implement, and maintain complex business applications; provide ongoing application maintenance.
Provide analytical support for business applications, infrastructure, and technology activities.
Identify, triage, and resolve complex system interface problems and inquiries, including serving as a subject matter expert when appropriate.
Assess user needs and system vulnerabilities or performance issues, and develop and evaluate alternative workflow solutions.
Perform release management and end-to-end testing of system changes.
Investigate, resolve, and escalate problems; gather data to support recommendations and procure additional technical assistance as needed.
Participate in or lead medium or large, complex process-improvement initiatives.
Analyze business requirements, current processes, and interfaces to identify gaps and improvement opportunities.
Develop process requirements and recommendations and communicate them for implementation of technical business solutions.
Design and develop reports and data delivery to meet changing business requirements.
Adhere to policies and procedures that support audits and regulatory compliance.
Train and educate users on new and existing tools.
Coach and transfer knowledge to less experienced team members.
Serve as a liaison between business areas and IT when needed, and identify, document, and communicate system and process changes.