Business Sys Anst Sr

BAE Systems • Charlotte, NC

1d • Hybrid

About The Position

This job is located in Charlotte, North Carolina. Remote work is considered. We are expanding our DEX‑Ops (Digital Employee Experience Operations) Team with a highly technical Business Systems Analyst Senior who will serve as our next Digital Platform Developer. This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability. You’ll collaborate with a small, high‑impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self‑healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day — from device performance to workflow automation to intelligent experience insights. If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you. Why This Role Matters Our DEX‑Ops program is driving a multi‑year maturity journey: Reactive+ → Proactive → Preventative → Strategic We are building the workflows, automations, remote actions, AI‑driven insights, dashboards, and integrations that enable IT to shift from: Fixing tickets → Preventing disruption Measuring SLAs → Measuring productivity & sentiment Isolated tools → Integrated, data‑driven operations Reactive support → Proactive & preventative improvement The Digital Platform Developer is the technical engine behind this evolution — creating the digital assets, automations, and experience insights that power a modern, friction‑free digital workplace.

Requirements

• Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
• Proficiency with Windows internals, command‑line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
• Experience with SQL or similar query languages — ability to learn/translate into Nexthink’s NQL
• Experience integrating data and automating processes across enterprise systems
• Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration
• Demonstrated experience developing technical workflows and automation solutions
• Strong analytical, troubleshooting, and endpoint diagnostic skills
• Ability to work with large telemetry datasets
• Build dashboards and reports using Power BI, Excel, or similar tools
• Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment
• Ability to translate experience issues or support‑team needs into technical solutions
• Comfortable working independently in a fast‑moving, evolving environment
• Strong documentation habits and familiarity with SDLC or sprint‑based delivery
• Bachelor's Degree and 4 years work experience or equivalent experience

Nice To Haves

• Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
• Experience with UX, UI, or DEX principles
• Experience with Experience Level Agreements (XLAs)
• Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
• AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts
• Background in endpoint engineering, system administration, or automation engineering

Responsibilities

• Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management
• Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
• Customize platform content such as metrics, campaigns, scores, packages, and experience insights
• Ensure configuration, data consistency, and standardization across the DEX platform
• Engineer automations that reduce digital friction and resolve issues before employees notice them
• Implement data‑driven workflows that improve device health, performance, and endpoint stability
• Support the shift toward agentic AI, intelligent automation, and self‑healing capabilities
• Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
• Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
• Improve visibility into employee experience trends through analytics and dashboards
• Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high‑impact experience problems to automate or eliminate
• Provide technical enablement and training on platform capabilities
• Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation

Benefits

• Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems.
• Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions.
• As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale.
• At BAE Systems, you’ll find a rewarding career that truly makes a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior