Business Sys Anst Prin

BAE Systems•Fort Walton Beach, FL

About The Position

The PMO Digital Tools Analyst supports, enhances, and advances the digital ecosystem that enables project, program, and portfolio management across the organization. This role owns the daily operations of PMO tools, creates and manages P3 dashboards, supports resource management data and reporting structures, and works proactively to enhance data integrity. The analyst plays a key role in enabling future‑ready PMO capabilities by supporting automation, AI‑enabled features, advanced reporting, and digital workflow improvements. The position partners closely across IT and business sectors to promote consistency, alignment, and usability of digital PPM solutions. This is both a tactical and forward‑looking role, supporting today’s needs while helping prepare the PMO for tomorrow’s digital maturity.

Requirements

6+ years of experience supporting PMO tools or digital systems.
Bachelors Required. Or, 8+ years with an AA degree.
Hands‑on experience with ServiceNow SPM, MS Project, or other PPM platforms.
Ability to build and maintain Power BI dashboards.
Strong analytical skills with a focus on data quality, accuracy, and improvement.
Ability to translate technical concepts into clear, accessible user guidance.
Strong communication, organization, and customer-support skills.
Experience with automation, AI‑enabled features, workflow improvements, or digital capability expansion.
Familiarity with project lifecycle processes, templates, and PMO frameworks.
Experience supporting resource management structures or data.
Experience in regulated or engineering‑oriented environments.
Understanding of data structures, integrations, and system configurations.

Responsibilities

Maintain day‑to‑day operations of PMO digital tools, including ServiceNow SPM, MS Project, Power BI, and additional platforms as adopted.
Troubleshoot user issues, manage access requests, support configuration changes, and ensure stable system performance.
Conduct release, upgrade, and enhancement testing to validate functionality and user experience.
Maintain documentation for configurations, operational procedures, and dashboards.
Own the creation, enhancement, and maintenance of dashboards that provide clarity into project, program, and portfolio performance.
Develop intuitive reporting and visualizations in ServiceNow SPM, Power BI, and other enterprise tools.
Partner with resource managers and PMO leaders to ensure reporting supports capacity, demand, and planning needs.
Analyze dashboard data to identify trends, anomalies, or signals requiring attention.
Partner with the Agile Enablement Analyst to translate Agile and Hybrid metric requirements into dashboards and reporting structures that support project delivery needs.
Serve as a forward‑looking steward of data integrity across all PMO digital systems.
Proactively identify data quality issues impacting resource management, portfolio reporting, or lifecycle processes.
Support the creation of data standards, validation routines, and quality controls that improve overall reporting accuracy.
Ensure PMO tools fully and accurately reflect resource management structures, roles, and metadata.
Support and co‑lead early adoption of AI‑enabled features within PMO tools (trend detection, predictive indicators, automated tagging, workflow intelligence).
Identify opportunities for automation of repetitive tasks, reporting routines, data population, or workflow steps.
Partner with cross-functional teams and business sectors to extend AI‑assisted capabilities where valuable.
Develop technical inputs for automation or AI‑driven enhancements, working in partnership with the digital enablement leader.
Ensure that PMO frameworks, templates, lifecycle guidance, and delivery expectations are accurately represented within all PMO tools.
Adjust tool configurations, forms, workflows, and metadata structures to reflect updates provided by Framework & Lifecycle leadership.
Support alignment across sectors to maintain consistency where appropriate.
Collaborate with IT teams and business sectors that use PPM or related tools to identify opportunities for alignment, integration, or harmonized reporting.
Support sharing of digital practices, dashboard structures, and emerging capabilities across the organization.
Help ensure tools work cohesively across diverse delivery environments.
Work closely with the Agile Enablement Analyst to ensure PMO tools reflect current Agile and Hybrid practice expectations.
Maintain regular open office hours to support PMO staff with tool usage, dashboards, project setup, data integrity issues, resource management data needs, and AI‑related questions.
Develop user guides, micro‑learning content, and quick‑reference materials.
Partner with PMO Training to produce training content and, when appropriate, host training sessions to support tool adoption and readiness.
Gather user feedback to identify usability gaps and improvement opportunities.