Business Systems Analyst II

Desert Financial Credit Union•Phoenix, AZ

5d•Hybrid

About The Position

The Business Systems Analyst II partners with product managers, business stakeholders, and development teams to analyze business needs and deliver solutions for commercial banking, commercial lending, treasury management, and related financial services products in the Core system. The role bridges business and technology by translating requirements into functional specifications, solution designs, and testable outcomes. This is a hybrid position based in Phoenix, Arizona. The analyst uses commercial banking and lending expertise to evaluate processes, identify opportunities, and recommend solutions aligned with product strategy and business objectives. The position includes requirements gathering, analysis, testing support, issue investigation, operational and production support, and collaboration with technical and non-technical stakeholders to support successful product delivery.

Requirements

Associate's degree in Business, Computer Science, Systems, or a related field (preferred), or an equivalent combination of education and experience.
At least 2 years of experience performing business analyst and/or systems analyst work.
At least 2 years of IT project experience.
Knowledge of commercial banking, treasury management, and commercial lending, including products, processes, operations, and regulatory considerations.
Business analysis and requirements management skills, including eliciting, documenting, and validating requirements, user stories, process flows, and acceptance criteria.
Critical thinking, problem-solving, and root cause analysis skills.
Excellent written and verbal communication skills, including the ability to communicate with business stakeholders, developers, and leadership.
Solution analysis and functional design skills, including evaluating business processes, data requirements, system impacts, and integration dependencies.
SQL query development and data analysis skills for validation, troubleshooting, testing, and solution design.
Understanding of XML request/response analysis, API integrations, and data mapping concepts.
Ability to learn complex financial systems, products, and integrations quickly.
Ability to prioritize multiple initiatives and thrive in a fast-paced, evolving environment.

Nice To Haves

BSA Certification

Responsibilities

Partner with product managers, business stakeholders, and development teams to elicit, analyze, document, and refine business requirements, user stories, process flows, and acceptance criteria.
Ensure requirements are complete, testable, and aligned with product strategy, business objectives, and regulatory requirements.
Serve as a subject matter expert for assigned products, systems, and business domains, including commercial banking, commercial lending, treasury management services, and related core system solutions.
Maintain a deep understanding of product functionality, integrations, vendors, operational processes, industry trends, and competitive offerings to support recommendations and business decisions.
Facilitate requirements discovery sessions and solution discussions to identify business needs, evaluate alternatives, and define solutions.
Analyze impacts, dependencies, business processes, data requirements, and operational considerations to ensure proposed solutions address identified problems.
Support software development and vendor integration efforts by reviewing functional designs, XML request/response structures, API specifications, and data mappings.
Create and execute intermediate SQL queries to validate data, investigate issues, support testing, and verify solution outcomes.
Assist with troubleshooting, root cause analysis, test planning, test execution, and validation of enhancements, integrations, and production fixes.
Provide operational and production support for assigned products and integrations.
Analyze stakeholder issues, evaluate business impacts, identify root causes, recommend solutions, and coordinate resolution activities.
Support system releases and maintain business, technical, and operational documentation, including configuration guides, process documentation, knowledge articles, testing artifacts, and operational procedures.
Perform other job-related duties as assigned.