IT - Automation and Workflow Engineering - Business Systems Analyst II

Golden 1 Credit Union•Sacramento, CA

1d•Remote

About The Position

Golden 1 Credit Union is seeking a collaborative and analytical Business Systems Analyst II to join their IT Automation and Workflow Engineering department. This role is responsible for translating business needs into effective technology solutions, driving operational excellence, and improving systems, processes, and user experiences. The analyst will partner with business and IT teams, leverage Agile practices, and ensure enterprise applications remain efficient, reliable, and aligned with organizational goals. This is a remote position based in California.

Requirements

Associate’s Degree in Information Technology, Project Management or Business Administration required
5+ years in financial or health services, including technical business analysis, product development and process improvement required
Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred

Nice To Haves

Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred

Responsibilities

Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
Provide high-quality analytical system solutions for key stakeholders.
Identifies software functional gaps and opportunities of improvement.
Collaborates with product owners to create product backlog by using Agile practices.
Creates user stories with relevant acceptance criteria.
Participates with the implementation of projects as technical subject matter expert from beginning to completion.
Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
Supports Agile practices and encourages the improvement of service.
Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.
Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.
Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
Participate in on-call support for critical response to after hour application impairments or major outages as needed.