Quality and Workflow Automation Analyst

Doxim•Suwanee, GA

6d•Hybrid

About The Position

For over 25 years, we’ve helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward. What truly sets us apart is our people. We’re building a culture where you can grow, contribute, and make a real impact. Here, you’re empowered to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers. If you’re looking to take your career to the next level and be part of a team driving tech-enabled solutions, we’d love to meet you.

Requirements

Strong analytical, problem-solving, and critical thinking abilities.
High attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong organizational and time management skills with the ability to prioritize and multitask.
Ability to work independently as well as collaboratively in cross-functional teams.
Comfort working in fast-paced, deadline-driven environments.
Ability to follow procedures, document findings clearly, and apply quality standards consistently.
Proficiency in Microsoft Word, Excel, and Outlook.
Strong general PC and system navigation skills.
Familiarity with production systems, workflows, job scheduling, and incident management tools.
Experience with defect tracking and documentation tools (e.g., JIRA or similar)
Understanding of SDLC, QA/STLC concepts, and testing methodologies.
1–3+ years of experience in quality assurance, production support, auditing, testing, IT operations or a related operational or technical role.
Understanding of QA methodologies

Nice To Haves

Exposure to web or data technologies (e.g., HTML, XML, JavaScript) is an asset.

Responsibilities

Monitor and support production systems, scheduled jobs, data flows, and workflows to ensure performance, accuracy, and SLA compliance.
Perform quality assurance reviews and audits on production outputs, data, and deliverables to ensure accuracy, completeness, and adherence to specifications.
Develop, execute, and maintain test plans, test cases, and validation scenarios based on business and functional requirements.
Conduct manual testing including functional, regression, data, and business cycle testing; validate fixes and document results.
Analyze production logs, error reports, audit results, and system outputs to identify defects, risks, and improvement opportunities
Investigate incidents, perform troubleshooting, document issues clearly, and escalate to appropriate technical or operational teams.
Track, document, and manage defects using issue tracking tools; support root cause analysis and corrective actions.
Collaborate with IT, QA, operations, development teams, and external partners to support production stability and quality outcomes.
Maintain documentation related to processes, systems, testing, audits, and escalation procedures.
Recommend and support process improvements, efficiency enhancements, and quality best practices, including opportunities for automation.
Ensure proper handling of confidential and sensitive data.
Adapt to changing priorities and perform additional duties as assigned.