Business Systems Analyst I

BlueCross BlueShield of Tennessee•Chattanooga, TN

2d•Remote

About The Position

We are hiring a Business Systems Analyst on the Registration and Account Management Team at BCBST! In this role, you’ll play a critical part in supporting and enhancing enterprise‑wide registration and account management capabilities that power our member portal and mobile applications. You’ll work closely with product owners, developers, and cross‑functional partners to gather and refine business requirements, maintain and prioritize the backlog, and support Agile delivery by facilitating Scrum ceremonies. The team supports several highly visible systems, including core components of the Customer Identity and Access Management (CIAM) platform that enable registration, authentication, and password recovery for members, brokers, and employer users. Your work will directly impact how users securely access and manage their health information across the organization. To be successful in this role, in addition to the core job requirements, you’ll bring a strong Agile mindset and a highly collaborative approach to working across technical and business teams. You’ll thrive if you have experience translating complex business needs into clear, actionable requirements, working within SAFe frameworks, and partnering with engineering teams delivering UI and backend services. Experience supporting enterprise‑scale platforms and comfort operating in fast‑moving, Scrum‑based environments will set you up for success on this team. Note: This is a remote, work‑from‑home position, but the final round of interviews will take place on‑site in our Chattanooga, TN office. Sponsorship is unavailable for this role. Working hours are expected to align to Eastern Standard Time.

Requirements

Bachelors Degree in Computer Science or equivalent work experience required.
Equivalent years of experience are determined as one year of technical experience for every year of college requested.
2 years - Experience in Information Technology required
1 year - Experience with information technology concepts, application development methodology, terminology, and standards required
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Must be a team player, be organized and have the ability to handle multiple projects
Excellent oral and written communication skills
Strong interpersonal and organizational skills

Nice To Haves

strong Agile mindset
highly collaborative approach to working across technical and business teams
experience translating complex business needs into clear, actionable requirements
working within SAFe frameworks
partnering with engineering teams delivering UI and backend services
Experience supporting enterprise‑scale platforms
comfort operating in fast‑moving, Scrum‑based environments

Responsibilities

Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, traceable, feasible, and verifiable.
Ensures that requirements specifications are captured in standard templates and are written using natural language in clear, unambiguous, and concise terms.
Defines quality attributes, external interfaces, constraints, and other nonfunctional requirements.
Manages changing requirements by communicating with project sponsor and project team members on impact of change and alerts project managers and project teams of potential risks and issues of importance.
Collaborates with the technical and SQA teams to ensure that the results of the project fully satisfy the needs embodied in the requirements.
Proactively identifies opportunities for improvement in requirements gathering, documentation, and translation.
May serve one or more project team roles, such as project lead, business systems analyst lead, or technical lead, for small to medium efforts.