Business Systems Analyst
About The Position
This role is a hands‑on, technical opportunity to become a critical enabler of day‑to‑day operations across Sales, Customer Support, Operations, Client Services, Product, and Marketing. You will serve as the front line of support for Salesforce and integrated business systems, ensuring issues are resolved quickly, accurately, and with a strong customer‑service mindset. The role offers exposure to system improvement initiatives, audits, and cross‑functional collaboration while building deep expertise in Salesforce and enterprise applications. Our team provides Enterprise business systems that support critical operational, financial, and customer‑facing processes. We work closely across departments to ensure our platforms scale with the business, remain compliant, and deliver reliable experiences to internal users. We value continuous improvement, accountability, and strong partnerships between technology and the business.
Requirements
- Proven experience supporting Salesforce (Sales & Service Cloud) in a help‑desk or administrative environment
- Strong troubleshooting and analytical problem‑solving skills
- Experience supporting integrated third‑party applications
- Ability to manage high ticket volumes while meeting SLAs
- Clear, professional communication with non‑technical users
- Strong customer‑service mindset and attention to detail
- 5+ years of increasingly responsible duties and functions in a Salesforce help-desk environment as an analyst or system admin.
- 3+ years of experience in help desk support, including managing user and system settings.
- 3+ years of experience supporting Salesforce-related projects, such as integrations, updates, and upgrades.
- 3+ years of experience supporting Salesforce integrated third-party applications like Concur, Certinia, Pardot, and Gainsight.
- Experience with support ticketing systems such as Zendesk, ServiceNow, or Jira.
- Salesforce Certified Platform Administrator (formerly Admin 201 Certification).
Responsibilities
- Provide first‑tier troubleshooting for Salesforce (Sales and Service Cloud), Concur, and integrated applications; document resolutions clearly in Zendesk; communicate timely updates; and escalate appropriately when deeper analysis is required.
- Assist with integrations, updates, and upgrades; participate in system audits and assessments; follow configuration standards; and maintain accurate documentation.
- Communicate clearly in Zendesk, explain issues in non‑technical language, diagnose root causes, document findings thoroughly, and engage the right resources at the right time.
- Troubleshoot configuration issues, prioritize work effectively, maintain detailed documentation, and consistently follow through on commitments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
