Business Systems Analyst I - HP

Illinois Housing Development•Chicago, IL

1d•Hybrid

About The Position

The Illinois Housing Development Authority (IHDA) is seeking a Business Systems Analyst I to oversee and maintain the Authority's Loan Origination System (LOS) for the entire Homeownership Department. This role is crucial for managing all activities within the system, from reservation to pooling, and ensuring data accuracy for the hedging of the Authority's active pipeline. The Business Systems Analyst will serve as the Homeownership Department's liaison to the IT department for software and hardware inquiries, as well as for any enhancements or updates affecting the origination system and the front-end website used by correspondent lenders. A key responsibility includes maintaining the integrity and accuracy of all data within the LOS for reporting and analysis of fund and program management.

Requirements

Must have background knowledge of computer science experience.
Requires excellent verbal and written communication skills along with customer service skills.
Must have strong analytical skills with the ability to critically think and problem solve within time sensitive situations.
Must be highly organized with a high attention to detail.
Must be able to autonomously research the mortgage industry; including, regulatory changes and financial impacts of securitizing Mortgage Backed Securities (MBS) that pertains to maintaining the Authority’s LOS.
Microsoft Office skills required; including, but not limited to: Microsoft Excel, Word, Visio and PowerPoint.

Nice To Haves

Bachelor’s Degree preferred.
Encompass (LOS) experience is highly preferred
Report writing skills (Crystal Reports, SSRS, etc.) preferred.

Responsibilities

Oversee all data entry for accuracy and completeness.
Train and work with staff to guarantee employees have the knowledge to effectively perform their tasks within the system.
Understand downstream impacts of any system change and coordinate with those departments to ensure they are in lock step from an informational standpoint.
Complete policy and procedures, with department Business Analyst(s) and upper Management, to confirm accuracy; revisit changes on a regular basis to ensure compliance.
Maintain, and proactively initiate, efforts between the Authority's departments to ensure the origination software complies with investor requirements; including the hedging of mortgage loans.
Work with LOS Vendor to guarantee all updates and enhancements are applied in a timely manner, along with ensuring the necessary testing has been documented to maintain audit and IT compliance.
Facilitate training for external lenders regarding the front-end reservation website; including, but not limited to: Reserving / locking loans, uploading documents to files for IHDA review, and assisting external system administrators with the on-going maintenance of external user accounts.
Coordinate with department's Business Analyst(s) to configure and maintain all internal and external user's system rights / privileges rights with the appropriate security access as needed by their position.
Provide assistance to correspondent lender network during the reservation process to ensure lenders can actively lock in loans, upload documents, and maintain external user accounts.
Be part of the team responsible for the creation, implementation, and maintenance of the Authority’s single-family loan programs within the LOS; including monitoring the funds available for each program.
Perform additional duties as assigned.