Business Systems Analysis Manager, Digital Workplace Solutions

NBCUniversal•New York, NY

7d•Hybrid

About The Position

NBCUniversal’s Enterprise Business Solutions Team builds products and digital capabilities that support organizations across the company. Within the Enterprise Business Solutions Workplace team, the Business Systems Analysis Manager serves as a key Digital Workplace Solutions resource, partnering with Corporate Communications, Workplace stakeholders, Engineering, and enterprise technology teams to shape and optimize employee-facing digital experiences. The role provides expertise across digital workplace and communications technologies, including CMS and intranet platforms, web experiences, email and campaign technologies, event management solutions, employee engagement platforms, integrations, data, search, and emerging AI-enabled capabilities. As a subject matter expert and strategic technology partner, the manager translates business and employee needs into scalable digital solutions, guides product and solution decisions, and helps ensure workplace platforms operate as an integrated ecosystem. The position is hybrid, with a minimum of four days per week in the New York office.

Requirements

Bachelor’s degree in business, information systems, computer science, communications technology, or a related field, or equivalent professional experience.
At least 5 years of experience supporting Digital Workplace, Corporate Communications, Internal Communications, Employee Experience, or related enterprise technology solutions.
Demonstrated experience with digital workplace and communications platforms, such as intranet and web platforms, CMS, email and campaign platforms, event management technologies, employee engagement tools, or digital asset management solutions.
Experience translating business and employee needs into scalable technology solutions, including business and functional requirements, user stories, acceptance criteria, process flows, and solution recommendations.
Experience contributing to digital product strategy, roadmaps, platform enhancements, and capability planning, balancing business value, user experience, technical feasibility, and dependencies.
Experience partnering with business stakeholders, engineering teams, and technology vendors to evaluate solutions and guide products from discovery and design through implementation and ongoing optimization.
Experience working in Agile product development environments, including requirements definition, backlog refinement, feature scoping, iteration planning, testing, and release readiness.
Experience with Jira or similar product development tools for managing requirements, user stories, features, backlogs, and development activities.
Strong analytical and problem-solving skills, including the ability to navigate ambiguity, evaluate complex business and technology challenges, identify dependencies and trade-offs, and recommend practical solutions.
Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly to technical and non-technical audiences, including senior stakeholders.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and workstreams in a fast-paced, cross-functional environment.
Experience using platform analytics, employee insights, and other data to evaluate digital experiences, identify opportunities, and inform product and solution decisions.
Advanced proficiency with Excel and PowerPoint, including synthesizing complex information into clear analysis, recommendations, and executive-level communications.
Must be willing to work in the New York office.

Nice To Haves

Experience in the media industry or supporting enterprise communication technologies.
Analytical mindset with strong problem-solving and critical-thinking skills.
Effective communicator skilled in storytelling and verbal reasoning.
Ability to gather and understand requirements and challenges across all levels of the business.
Ability to convey complex technical issues to technical and non-technical individuals.
Ability to analyze complex business process workflows and technology issues to support decision-making.

Responsibilities

Serve as a subject matter expert for Digital Workplace and Corporate Communications technology, including intranet and internet solutions, CMS, email and campaign platforms, event technologies, employee engagement tools, analytics, search, integrations, and emerging AI-enabled workplace capabilities.
Develop an understanding of employee journeys, business processes, content needs, platform capabilities, data, and integrations to identify opportunities to improve the digital employee experience.
Analyze complex and ambiguous business needs and translate them into solution requirements, experience recommendations, and technology capabilities.
Help define product vision, strategy, roadmaps, capabilities, and success measures for Digital Workplace products and services.
Partner with Corporate Communications, Engineering, and other technology teams to translate strategic needs into scalable, connected digital workplace solutions.
Evaluate platform capabilities, integrations, data sources, technical dependencies, and solution alternatives to inform product and platform decisions.
Create actionable artifacts including business and functional requirements, user stories, acceptance criteria, data requirements, and integration requirements.
Own and prioritize product requirements and backlogs based on employee and business value, platform strategy, dependencies, and stakeholder priorities.
Facilitate solution design and working sessions across Corporate Communications, Engineering, operations, and business teams to establish requirements, resolve complex issues, and drive decisions.
Partner with technology vendors and internal Engineering teams to evaluate platform capabilities, solution options, integrations, and enhancements against business and employee experience needs.
Define and monitor platform and experience success measures, using analytics, employee feedback, operational insights, and business outcomes to identify opportunities for continuous improvement.
Establish reusable standards, requirements frameworks, and solution practices to improve consistency and scalability across the Digital Workplace portfolio.
Mentor junior team members and help strengthen Digital Workplace, business systems analysis, and product practices across the team.