Business/System Support Analyst

RER SOLUTIONS, INC•Washington, DC

About The Position

RER Solutions, Inc. is seeking a detail-oriented Business/System Support Analyst to support the development, enhancement, and ongoing operation of a DOE owned loan application and monitoring system. The Business/System Support Analyst will serve as a key liaison between business stakeholders, technical teams, and end users, translating business needs into clear functional and technical requirements while also providing day-to-day system support and user assistance.

Requirements

US Citizenship is required
A minimum of 3 years of related professional experience
Proven experience as a Business Analyst, Systems Analyst, or Application Support Analyst
Experience gathering and documenting requirements for enterprise systems or financial applications
Strong understanding of business analysis methodologies and best practices
Experience providing end-user system support in a production environment
Ability to create clear documentation, process diagrams, and functional specifications
Strong analytical, problem-solving, and communication skills
Experience working directly with non-technical stakeholders

Nice To Haves

Experience with loan application systems is preferred
Experience with Jira is preferred

Responsibilities

Collaborate with business stakeholders to elicit, analyze, and document requirements for loan application and monitoring workflows
Facilitate requirements-gathering sessions and working group sessions
Develop and maintain business requirements documents (BRDs), functional requirements, user stories, and process flows
Translate business needs into clear, testable, system requirements for development and configuration teams
Support system design reviews, testing, and user acceptance testing (UAT)
Assist with prioritization of enhancements, defect resolution, and release planning as needed
Ensure requirements align with business processes, regulatory requirements, and operational needs
Serve as a point of contact for user questions, access requests, and system issues
Document and track incidents, service requests, and enhancements using a ticketing system
Develop and maintain user guides, training materials, and standard operating procedures
Conduct user training sessions and knowledge transfer activities as needed
Coordinate with technical teams to resolve system defects and performance issues