Business System Analyst (SCM System Support) -Bilingual (English/Korean)

Woongjin•Plano, TX

About The Position

The Business System Analyst supports supply chain management (SCM) systems by communicating with business users and the company’s headquarters in Korea, and reviewing SCM-related data in NERP and web systems. The role requires foundational knowledge of SCM processes, database structures, and system interfaces. It serves as the first point of contact for SCM system inquiries and provides technical and advisory support across SCM system operations, resolving issues and expediting support requests. The analyst reviews and analyzes information such as forecasts, allocations, channel data (sell-out and inventory), and other SCM information; ensures data integrity between SCM systems; and maintains system interfaces. The role also gathers business needs, validates new features, trains users, and works with the development team in Korea to improve business operations. Korean-English bilingual communication is required.

Requirements

Ability to analyze SCM-related processes and data and understand data interfaces between multiple systems.
Strong analytical skills, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Bachelor of Science/Bachelor of Arts degree or higher in an information management-related field.
Bilingual in Korean and English.
Ability to work independently or within a team environment.
Ability to multitask and deliver high-quality work under tight deadlines.
Ability to work in a fast-paced environment.
Goal-oriented and self-motivated.

Nice To Haves

Five or more years of functional experience in Supply Chain Management, particularly forecasting, RTF, and allocation.
Experience with an Advanced Planning system.
Experience using generative AI tools such as Claude Chat or Cowork.

Responsibilities

Act as the first point of contact for SCM system-related inquiries.
Resolve administrative problems by analyzing forecasts, allocations, channel data (sell-out and inventory), and other SCM information.
Ensure data integrity between SCM systems.
Attend meetings with business users, summarize meeting notes, and communicate business needs and requirements to the development team at headquarters in Korea.
Validate new features and functionalities implemented in SCM systems, train users, and provide feedback to the Korea-based development team.
Maintain data interfaces between SCM systems and monitor for irregularities to support continuity of business operations.
Provide technical and advisory resources to resolve problems and expedite support requests across SCM system operations.