Business System Administrator

Acuity Eye Group • Santa Ana, CA

1d • Hybrid

About The Position

The Business Systems Administrator serves as a strategic partner between the Information Systems & Technology (IST) Division and Acuity Departments. This senior individual contributor provides organizational leadership and aligns business processes, technology solutions, and operational objectives across the enterprise. The role collaborates with executive leadership, department leaders, clinical staff, operational teams, vendors, and technical resources to evaluate business needs, define technology solutions, lead projects, improve workflows, and ensure technology investments deliver organizational value.

The position serves as the business and operational owner for assigned enterprise applications and technology platforms, overseeing their administration, optimization, governance, vendor coordination, performance, and lifecycle management. It leads application upgrades, testing, release management, adoption, and change management, while providing advanced support and partnering with technical teams to resolve complex issues. The role is classified as in-office hybrid, with possible remote work options and intermittent travel to field locations, potentially outside the assigned region. The staff office is in Santa Ana, California. The work environment has controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. Duties involve regular sitting, standing, walking, handling, reaching, seeing, talking, and hearing; frequent lifting or carrying of materials typically weighing less than 20 pounds; occasional stooping, kneeling, bending, or crouching; and use of a computer keyboard, calculator, and other standard office equipment. The employee must not practice medicine or interfere with clinician-patient relationships; clinicians retain sole responsibility for professional services provided to patients.

Requirements

• At least seven years of combined experience supporting business systems, enterprise applications, healthcare technology, process improvement, project leadership, business analysis, or related disciplines.
• At least three years of experience leading enterprise-scale technology, operational, or business transformation initiatives.
• Experience gathering and analyzing business requirements, documenting workflows, redesigning processes, and implementing technology solutions.
• Experience in ophthalmology, ambulatory surgery centers, physician practice management, healthcare revenue cycle management, healthcare operations, or payer organizations.
• Strong understanding of business process management, operational workflows, application administration, and organizational change management.
• Experience leading cross-functional initiatives involving multiple business units and stakeholder groups.
• Knowledge of HIPAA, healthcare regulatory requirements, healthcare interoperability concepts, and healthcare operational workflows.
• Ability to influence decision-making without direct management authority.
• Results-oriented self-starter with the ability to lead initiatives and achieve measurable outcomes.
• Strong business acumen and understanding of operational, financial, clinical, and strategic objectives.
• Advanced analytical, critical-thinking, and problem-solving abilities.
• Ability to evaluate complex business processes and design practical technology-enabled solutions.
• Exceptional verbal, written, presentation, and facilitation skills; ability to communicate across technical, operational, clinical, and executive stakeholder groups.
• Strong project leadership and organizational management skills; ability to manage multiple priorities and competing deadlines.
• Understanding of enterprise applications, systems integrations, workflow automation, and data management concepts.
• Working knowledge of healthcare operations, revenue cycle processes, ambulatory surgery center operations, and regulatory compliance requirements.
• Ability to identify organizational challenges, evaluate alternatives, and implement effective solutions.
• Ability to prioritize tasks independently, exercise sound judgment, and work with minimal supervision.
• Customer-focused approach and commitment to operational excellence and continuous improvement.
• Proficiency with Microsoft Office 365, collaboration platforms, reporting tools, and business productivity technologies.
• Ability to meet the described physical demands, including frequent lifting or carrying of materials typically weighing less than 20 pounds.

Nice To Haves

• Certified Business Analysis Professional (CBAP) certification.
• PMI Professional in Business Analysis (PMI-PBA) certification.
• Project Management Professional (PMP) certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Healthcare Informatics Certification.
• Microsoft Certifications.
• ITIL Certification.
• Valid driver's license.

Responsibilities

• Serve as the primary liaison between business stakeholders and the Information Systems & Technology Division, building partnerships and aligning technology initiatives with organizational objectives.
• Understand business needs, evaluate whether current tools meet them, and identify opportunities to expand the software and service portfolio.
• Own assigned enterprise applications and technology platforms from a business and operational perspective, including administration, optimization, governance, vendor coordination, performance monitoring, and lifecycle management.
• Lead application upgrades, testing, release management, adoption initiatives, and change management activities.
• Participate in technology evaluations, vendor assessments, solution selection, and implementation planning.
• Provide advanced application support, conduct root-cause analysis of complex operational and system issues, and collaborate with infrastructure, cybersecurity, data, and support teams.
• Promote knowledge sharing, stakeholder engagement, collaboration, and continuous improvement across departments and functional teams.
• Perform other duties as assigned by division and company leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed