Business System Administrator

Acuity Eye Group • Santa Ana, CA

8d • $70,000 - $110,000 • Hybrid

About The Position

The Business Systems Administrator serves as a strategic partner between the Information Systems & Technology (IST) Division and Acuity Departments. This senior individual contributor provides organizational leadership and aligns business processes, technology solutions, and operational objectives across the enterprise. The role collaborates with executive leadership, department leaders, clinical staff, operational teams, vendors, and technical resources to evaluate business needs, define technology solutions, lead projects, improve workflows, and ensure technology investments deliver organizational value.

The position acts as the business and operational owner for assigned enterprise applications and technology platforms, overseeing administration, optimization, governance, vendor coordination, performance monitoring, and lifecycle management. It leads application upgrades, testing, release management, adoption, and change management; evaluates technology solutions; and provides advanced application support and root-cause analysis. The role is classified as in-office hybrid, with possible remote work options and intermittent travel to field locations, potentially outside the assigned region. The staff office is in Santa Ana, California. Work takes place in controlled-temperature conditions with limited direct exposure to hazardous physical substances and usually low-to-moderate noise.

The employee regularly sits, stands, walks, handles or feels objects, reaches with hands and arms, sees, talks, and hears; frequently lifts or carries materials typically weighing less than 20 pounds; and occasionally stoops, kneels, bends, or crouches. Finger dexterity is needed to use a computer keyboard, calculator, and other standard office equipment. The employee must not engage in the practice of medicine or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

• At least seven years of combined experience supporting business systems, enterprise applications, healthcare technology, process improvement, project leadership, business analysis, or related disciplines.
• At least three years of experience leading enterprise-scale technology, operational, or business transformation initiatives.
• Demonstrated experience gathering and analyzing business requirements, documenting workflows, redesigning processes, and implementing technology solutions.
• Experience in ophthalmology, ambulatory surgery centers, physician practice management, healthcare revenue cycle management, healthcare operations, or payer organizations.
• Strong understanding of business process management, operational workflows, application administration, and organizational change management.
• Experience leading cross-functional initiatives involving multiple business units and stakeholder groups.
• Knowledge of HIPAA, healthcare regulatory requirements, healthcare interoperability concepts, and healthcare operational workflows.
• Ability to influence decision-making without direct management authority.
• Strong business acumen and understanding of operational, financial, clinical, and strategic objectives.
• Advanced analytical, critical-thinking, and problem-solving abilities, including evaluating complex processes and designing practical technology-enabled solutions.
• Exceptional verbal, written, presentation, and facilitation skills, with the ability to communicate across technical, operational, clinical, and executive groups.
• Strong project leadership and organizational management skills; ability to manage multiple priorities and competing deadlines.
• Strong understanding of enterprise applications, systems integrations, workflow automation, and data management concepts.
• Working knowledge of healthcare operations, revenue cycle processes, ambulatory surgery center operations, and regulatory compliance requirements.
• Ability to identify organizational challenges, evaluate alternatives, implement solutions, independently prioritize tasks, exercise sound judgment, and work with minimal supervision.
• Customer-focused approach and commitment to operational excellence and continuous improvement.
• Proficiency with Microsoft Office 365, collaboration platforms, reporting tools, and business productivity technologies.
• Valid driver's license is listed among the recommended certifications/licensing.

Nice To Haves

• Certified Business Analysis Professional (CBAP).
• PMI Professional in Business Analysis (PMI-PBA).
• Project Management Professional (PMP).
• Lean Six Sigma Green Belt or Black Belt.
• Healthcare Informatics Certification.
• Microsoft Certifications.
• ITIL Certification.
• Valid driver's license.

Responsibilities

• Serve as the primary liaison between business stakeholders and the Information Systems & Technology Division, building partnerships and aligning technology initiatives with organizational objectives.
• Understand business needs, evaluate whether current tools meet them, and identify opportunities to expand the software and service portfolio.
• Own assigned enterprise applications and technology platforms from a business and operational perspective, including administration, optimization, governance, vendor coordination, performance monitoring, and lifecycle management.
• Lead application upgrades, testing, release management, adoption initiatives, and change management activities.
• Participate in technology evaluations, vendor assessments, solution selection, and implementation planning.
• Provide advanced application support, conduct root-cause analysis for complex operational and system issues, and collaborate with infrastructure, cybersecurity, data, and support teams.
• Promote knowledge sharing, stakeholder engagement, collaboration, and continuous improvement across departments and functional teams.
• Perform other duties as assigned by division and company leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed