Business Support Specialist, Special Markets
About The Position
C.A. Carlin is a leading privately owned sales agency in the Consumer Packaged Goods (CPG) industry, founded in 1962. They specialize in converting data into actionable insights and strategic programs, delivering measurable results for their clients. With over 300 associates nationwide, they combine expertise with a people-first approach. The Business Support Specialist will serve as the operational engine for the sales team, partnering with the Business Development team to ensure client execution, sales operations, and internal coordination run smoothly. This role involves processing orders and promotions, maintaining data accuracy, and proactively identifying and resolving issues. It is ideal for a detail-oriented, proactive professional who wants to contribute to revenue growth.
Requirements
- 1-2 years of experience supporting sales teams through order management, reporting, and execution in a retail, CPG, or sales agency environment preferred.
- Exceptional attention to detail and follow-through with data, orders, and client deliverables.
- Strong organization and time-management skills, with the ability to balance multiple priorities, deadlines, and requests at once.
- Clear, professional communication and a collaborative, service-oriented approach with internal teams and external partners.
- Comfort working with sales data, spreadsheets, reporting tools, and retail systems.
- A proactive problem-solving mindset for spotting issues, troubleshooting execution challenges, and knowing when to escalate.
- Adaptability and reliability in a fast-paced environment with shifting priorities.
Nice To Haves
- Working knowledge of retail environments, including promotions, item setup, and sales cycles.
- Experience in CPG
Responsibilities
- Execute day-to-day sales and operational activities for assigned client accounts, serving as a secondary point of contact for routine client inquiries.
- Prepare account materials, presentations, and follow-ups for client and buyer meetings.
- Process orders, promotions, pricing updates, and new item setups accurately and on time across internal systems.
- Track and resolve order discrepancies, deductions, and fulfillment issues in partnership with internal teams.
- Maintain accurate sales, pricing, and promotional data, compile recurring performance and distribution reports, and proactively flag data gaps or inconsistencies.
- Partner with sales, analytics, retail support, and finance teams — and with clients — to keep execution details and deadlines aligned.
- Identify ways to improve processes, reporting, and tools, and contribute to documentation and standard operating procedures that help the team scale.
Benefits
- PTO and Sick days
- 11 paid company holidays per year
- 1 Floating holiday
- 2 paid volunteer days per year
- Up to 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
