Business Support Specialist

COMMUNITY HOUSING PARTNERS CORP • Christiansburg, VA

2d • $53,500 - $70,000 • Hybrid

About The Position

Community Housing Partners (CHP) is looking for a Business Support Specialist to support the growth of our Energy Solutions programs by building and maintaining strong relationships with contractors, trade allies, nonprofit partners, clients, and internal teams. This role is a great fit for someone who enjoys connecting with people, keeping projects organized, solving problems, and helping multiple moving pieces come together. You’ll serve as an important link between CHP and our external partners—helping recruit and onboard contractors, coordinate schedules and workflows, gather feedback, maintain accurate records, and support business development and outreach efforts. If you’re organized, relationship-focused, comfortable juggling priorities, and interested in energy efficiency, construction, or community-based programs, we’d love to hear from you.

Requirements

• Have excellent communication, interpersonal, and customer service skills.
• Enjoy building relationships with contractors, partners, clients, and coworkers.
• Are highly organized and comfortable managing multiple priorities.
• Can work independently while also collaborating effectively with a team.
• Are comfortable learning program requirements and explaining them clearly to others.
• Have experience in sales, marketing, business development, project coordination, customer service, or a related field.
• Have experience working with contractors, service providers, nonprofit organizations, or program partners.
• Have an interest in or understanding of weatherization, construction, utilities, or energy-efficiency programs.
• Are comfortable using technology and learning new systems.
• High school diploma or equivalent required.
• Valid driver’s license and driving record that meets CHP insurability requirements.

Nice To Haves

• Associate’s degree or higher preferred.
• Approximately 2–4 years of related experience in sales, marketing, project coordination, business development, customer service, or a similar field preferred.
• Experience with subcontractors, nonprofit organizations, service delivery programs, or grant-funded programs is a plus.
• Experience with some of the following is helpful: Microsoft Word, Excel, Outlook, and Teams Dynamics 365 SharePoint Adobe Acrobat GoFormz Online databases and workflow management systems

Responsibilities

• Recruit, onboard, and support subcontractors and trade partners.
• Maintain consistent communication with contractors, clients, nonprofit partners, and internal teams.
• Help partners understand program expectations, requirements, and processes.
• Gather partner feedback and identify opportunities to strengthen relationships and improve the partner experience.
• Coordinate schedules, documentation, workflows, and follow-up activities.
• Maintain accurate and up-to-date information in Dynamics 365, GoFormz, SharePoint, and other business systems.
• Track deadlines, action items, and partner needs.
• Identify concerns or barriers and escalate them to the appropriate team members.
• Maintain contractor and partner pipelines and support business development initiatives.
• Assist with outreach to current and prospective partners.
• Gather client feedback, testimonials, and stakeholder success stories.
• Support marketing activities, presentations, community outreach, meetings, and events.
• Work closely with Business Development, program staff, field teams, and other internal departments.
• Help improve processes and workflows across programs.
• Keep stakeholders informed and ensure tasks are completed accurately and on time.
• Participate in cross-functional projects and continuous improvement efforts.

Benefits

• Competitive pay + bonus potential.
• Medical, Dental, and Vision start on the 1st of the month after your hire date.
• Paid maternity and paternity leave after 90 days.
• CHP offers a 403(b) retirement plan with contributions up to 5%. The company contributes 3% regardless of employee contribution and additionally matches 2% of the amount an employee contributes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED