Business Support Specialist

Stewart Title • USA TX - Remote, TX

2d

About The Position

Stewart, recognized as a 2024-2025 Best Company to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today, is committed to employee career development and growth. The company fosters an inclusive work environment where employees can leverage their unique experiences to contribute to the company's and communities' evolution. Stewart is a global real estate services company providing title insurance, settlement, underwriting, and lender services. The company aims to be the premier title and real estate services company.

Requirements

• 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Experience working with operational systems, databases, and Microsoft Office applications.

Nice To Haves

• Knowledge of title and real estate processes preferred.

Responsibilities

• Act as a Key Customer Service representative for the respective area, handling a high volume of incoming requests via email and integration platforms.
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.
• Review documentation for completeness and accuracy and route items appropriately.
• Maintain accurate records and update systems with transaction and operational data.
• Monitor work queues, prioritize requests, and ensure service-level expectations are met.
• Assist with process improvement initiatives and identify opportunities to increase efficiency.
• Support reporting, tracking, scheduling, and other administrative functions as needed.
• Partner with team members to resolve moderately complex issues and escalate concerns when appropriate.
• Provide professional and timely communication to both internal and external stakeholders.
• Perform additional duties as assigned.

Benefits

• Variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED