Business Support Specialist, Special Markets

C.A. Carlin • Schaumburg, IL

1d • $21 - $26 • Hybrid

About The Position

As a Business Support Specialist, you'll be the operational engine behind our sales team's success. Partnering closely with the Business Development team, you'll keep client execution, sales operations, and internal coordination running smoothly — from processing orders and promotions to keeping data accurate and flagging issues before they become problems. This role is a great fit for a detail-driven, proactive professional who takes pride in getting things right and wants to help drive revenue growth for the brands we serve.

Requirements

• 1-2 years of experience supporting sales teams through order management, reporting, and execution in a retail, CPG, or sales agency environment preferred.
• Exceptional attention to detail and follow-through with data, orders, and client deliverables.
• Strong organization and time-management skills, with the ability to balance multiple priorities, deadlines, and requests at once.
• Clear, professional communication and a collaborative, service-oriented approach with internal teams and external partners.
• Comfort working with sales data, spreadsheets, reporting tools, and retail systems.
• A proactive problem-solving mindset for spotting issues, troubleshooting execution challenges, and knowing when to escalate.
• Adaptability and reliability in a fast-paced environment with shifting priorities.

Nice To Haves

• Working knowledge of retail environments, including promotions, item setup, and sales cycles.
• Experience in CPG

Responsibilities

• Execute day-to-day sales and operational activities for assigned client accounts, serving as a secondary point of contact for routine client inquiries.
• Prepare account materials, presentations, and follow-ups for client and buyer meetings.
• Process orders, promotions, pricing updates, and new item setups accurately and on time across internal systems.
• Track and resolve order discrepancies, deductions, and fulfillment issues in partnership with internal teams.
• Maintain accurate sales, pricing, and promotional data, compile recurring performance and distribution reports, and proactively flag data gaps or inconsistencies.
• Partner with sales, analytics, retail support, and finance teams — and with clients — to keep execution details and deadlines aligned.
• Identify ways to improve processes, reporting, and tools, and contribute to documentation and standard operating procedures that help the team scale.

Benefits

• PTO and Sick days
• 11 paid company holidays per year
• 1 Floating holiday
• 2 paid volunteer days per year
• Up to 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed