Business Support Specialist I

First Citizens Bank•Salt Lake City, UT

10h•Remote

About The Position

This remote role may only be hired in Arizona, Montana, Oregon, Colorado, and Utah. The position supports Bank products or services within a business unit by carrying out daily operating activities. It works directly with individuals to address issues and respond to inquiries, facilitates workflow, and supports client satisfaction through the handling, processing, and servicing of requests.

Requirements

High school diploma or GED.
Two years of experience in Operations, Support, or Customer Service.
Customer service skills.
Organization skills.
Problem-solving skills.
Troubleshooting skills.
Ability to build productive relationships.

Nice To Haves

Treasury experience preferred.

Responsibilities

Manage accounts, portfolios, or packages specific to a line of business, including their creation and termination.
Perform routine data entry, processing, and documentation while ensuring accuracy and compliance with applicable rules and regulations.
Perform operational tasks arising from customer, vendor, and associate inquiries.
Build relationships with customers, associates, or vendors to achieve business goals and streamline the service experience.
Identify needs and provide resolutions.
Provide knowledge in the area of work and assist internal and external parties with troubleshooting.
May assist in promoting and distributing Bank products or services.