Business Support Manager

New Orleans Ernest N. Morial Convention Center•New Orleans, LA

About The Position

The Business Support Manager will oversee and manage various critical functions including sponsorship and membership fulfillment, reporting and analytics, budget management, and system data integrity. This role also involves supervision of personnel, ensuring adherence to policies, and fostering a positive working environment. The ideal candidate will possess strong organizational, analytical, and interpersonal skills to effectively support departmental initiatives and maintain high standards of operational efficiency.

Requirements

High attention to detail and commitment to data accuracy.
Ability to work effectively in a fast-paced, collaborative environment.
Establish and maintain effective working relationships with diverse groups of people in high pressure situations.
Prioritize and plan work activities, use time efficiently, and perform under minimal supervision.

Nice To Haves

Experience with industry associations such as IAVM, IAEE.
Experience with event management systems.

Responsibilities

Manage organizational memberships and employee participation within industry associations.
Oversee and manage all sponsorship obligations for the Division, serving as a central point of contact for fulfillment and administrative coordination.
Maintain detailed tracking systems for sponsorship deliverables, benefits, deadlines, and contractual obligations.
Coordinate with internal departments, vendors, event teams, and external partners to execute sponsorship activations.
Assist leadership with sponsorship reporting, recaps, and documentation.
Recommend process improvements for sponsorship tracking, communication, and operational efficiency.
Ensure timely preparation of occupancy reports, event performance data, and client survey results.
Review and approve reports for executive leadership, board members, and external partners.
Direct the development of dashboards and reporting tools for departmental performance monitoring.
Identify trends in sales and event data and provide strategic recommendations to senior leadership.
Lead coordination of departmental budgets, including preparation of initial and revised submissions.
Partner with Finance to provide supporting data and context for budget submissions.
Recommend and implement process improvements for budget accuracy, reporting reliability, and operational efficiency.
Support departmental planning initiatives, special projects, and cross-functional operational efforts.
Assist with administrative coordination for departmental initiatives, meetings, presentations, and executive reporting needs.
Maintain accountability for the accuracy of accounts, contacts, and event records in the event management system.
Establish and monitor standards for data entry and reporting across the department.
Ensure integrity of system data and prompt correction of duplicate or incomplete records.
Support ongoing system enhancements, reporting improvements, and process optimization initiatives.
Participate in decisions related to the selection, promotion, transfer, pay, and discipline of assigned personnel.
Orient employees to policies and procedures and clearly communicate job duties and responsibilities.
Personally conduct or oversee training for new employees.
Monitor work performance of assigned personnel, conduct performance appraisals, and take corrective action.
Create a working climate that motivates personnel to develop skills and abilities.
Administer policies fairly and equitably regarding discipline, tardiness, absenteeism, or insubordination, and document all incidents and actions taken.