Business Support Manager

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. This role is responsible for supporting Treasury COO & Governance as part of a dynamic operations team, contributing across a range of priorities and initiatives that support Treasury’s day-to-day operations. Within that environment, this individual will develop a deep understanding of workforce movements across Treasury and translate that perspective into intuitive, well-designed reporting that highlights key trends and themes. In parallel, this role will focus on designing and building automation solutions that streamline team processes and reduce manual work. The ideal candidate brings a strong ability to connect information, identify patterns, and communicate insights in a way that makes complex activity easy to understand.

Requirements

Bachelor’s degree in Business, Operations or equivalent experience
2–5 years of experience in operations, business management, or a related role
Experience working with information to identify trends and develop insights that support decision-making
Experience creating reporting, presentations, or materials to communicate complex information in a clear and organized manner
Experience working with visualization or reporting tools (e.g., Tableau)
Experience working with workflow or automation tools (e.g., Alteryx)

Nice To Haves

Familiarity with additional tools and technologies that simplify manual processes is a plus

Responsibilities

Develop a strong understanding of workforce activity and movements, helping translate trends into clear, meaningful insights for leadership.
Build and enhance solutions that simplify team process activities and reduce manual effort.
Develop concise, well-organized materials that support leadership discussions and decision making.
Comfortably work with information, spot trends, and create easy-to-understand insights, navigating ambiguity and shifting priorities with a flexible, problem-solving mindset.
Leads communication, coordination and connectivity across the leadership team
Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
Provides oversight of key deliverables and validates accurate and timely completion